Customer Success Director - Paris, France - Shippeo

Shippeo

Entreprise vérifiée

Paris, France

il y a 1 semaine

Posté par:

Sophie Dupont

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Description

Company Description **Founded in 2014, Shippeo is a European-based SaaS company providing supply chain visibility. Shippeo has grown from 70 to 220 employees during the last two years and is continuing to scale rapidly with $110Mio funding from Tier 1 investors.

Shippeo is an exceptionally diverse company with colleagues from 27 different nationalities and speaking 29 languages.

With offices throughout Europe, North America, and recently Asia, Shippeo provides global and multimodal real-time transportation visibility to all customers in various industries such as retail, manufacturing, automotive, CPG, etc.

Job Description Job Description**Join our team as the
Customer Success Director for Southern Europe Reporting to the Head of Customer Success, you'll lead a talented regional team of Customer Success Managers (CSMs) and manage a portfolio of strategic accounts. Your mission? Drive the adoption, satisfaction, retention, and expansion of Shippeo's services across the region. With your SaaS expertise and leadership skills, you'll bring innovative solutions to our customers and empower your team to achieve excellence.

Responsibilities:

Lead, mentor, and develop a regional team of CSMs, providing coaching and support.
Forecast and report on retention, upsell, and crosssell opportunities.
Cultivate strategic relationships with key accounts, ensuring high product adoption and customer satisfaction.
Conduct strategic business reviews and guide goal setting, progress tracking, and risk management to maximize customer value.
Foster longterm relationships with stakeholders at all levels.
Advocate for customer needs within Shippeo, influencing product development and our product vision.
Collaborate with sales, product, and technical teams for seamless onboarding.
Organize workshops to align the product roadmap with customer needs.
Manage contract lifecycles, including renewals and negotiations.
Collaborate with marketing to highlight customer success stories.

Qualifications

7+ years in Customer Success Management, Project Management, or consulting in SaaS or supply chain.
Proven experience in team management with strong people skills.
Consulting or professional services background is highly desirable.
Expertise in executivelevel stakeholder management and communication.
Ability to juggle multiple complex accounts and projects.
Strong problemsolving and analytical skills.
Fluency in French and English.
Knowledge of the supply chain or automotive industry is a plus.

Additional Information

Recruitment Process:

Preliminary call with our Talent Acquisition Manager
1st interview with the Hiring Manager
Business Case
Final Interview

We are looking for talents who share our values:

Ambition
Care
Deliver
Collaboration

Find out more about our values in Our Culture Book

If you identify with our values and enjoy working in a fast-paced and international environment, Shippeo is just the place for you

Diversity statement