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    Conseiller/Conseillère de vente - Paris, France - Opéra national de Paris

    Opéra national de Paris
    Opéra national de Paris Paris, France

    il y a 2 semaines

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    À temps plein
    Description

    About Opéra national de Paris:

    The Opéra national de Paris is a Public Industrial and Commercial Establishment under the supervision of the Ministry of Culture. It includes the Palais Garnier, the Opéra Bastille, the Nanterre Dance School, and the Berthier Workshops. It employs around 1500 permanent employees who are subject to private law.
    Responsible for public service missions, the Opéra national de Paris aims to make the lyrical and choreographic heritage accessible to as many people as possible, promote the creation and representation of contemporary works, both in Paris and in other regions or abroad, contribute to the training and development of artists, and participate in the development of lyrical and choreographic art in France.
    The Opéra national de Paris has been awarded the labels 'diversity' and 'professional equality between women and men' and is committed to their daily implementation.
    Committed to equal opportunities, the Opéra national de Paris welcomes applications from people with disabilities.

    Job Description:

    The Opéra national de Paris is organized around a dozen artistic, technical, and administrative departments. Among them, the Spectator Experience and Marketing Department (DESMA) is tasked with developing ticketing resources and associated services, as well as diversifying audiences (spectators and visitors). Within this department, the Spectator Experience Service is responsible for welcoming, informing, advising, guiding spectators and visitors, and selling the shows and activities of the Opéra national de Paris and the associated services.

    The sales and customer relations services, for groups and professionals, individuals, subscribers, in charge of informing, advising, selling shows, the activities of the Opéra national de Paris, and associated services are grouped under the same responsibility, called 'Spectator and Visitor Services':

    Main Responsibilities:

    • Advise, make reservations, sell shows and tours of the Opera and associated activities/services (by phone, internet, correspondence), create contact sheets, ensure the administrative processing of sales (ticket printing and sending, payment collection, issue resolution...)
    • Handle common requests and interactions with the Opera's audiences, partners, via email and phone, social networks, as well as specific requests (such as Pass Culture reservations)
    • Develop interactive relationships with spectators and visitors via email, social networks, in connection with other departments and providers
    • Advise and guide the public based on their profile and the programming, promote productions to support (based on seat occupancy)
    • Prospect new audiences and intermediaries, especially CSE, cultural associations, tourism professionals, ticket agencies...
    • Update the website pages for groups and professionals and group account personal spaces
    • Contribute to the implementation of new services, new features

    Specific Missions:

    • Analyze sales and group audiences and agencies (construction and monitoring queries on Web I)
    • Prepare partnership agreements with ticket agencies, ensure sales are set up for each season launch and follow orders throughout the season (information, settings, exchanges, monitoring...)
    • Handle complaints received by mail, email, social networks
    • Participate in promotional and mediation activities in our theaters (operation My first time at the Opera, subscriber visits...) and outside (trade shows, partnerships...)

    Specific Conditions:

    Activity may take place in any location used by the Opéra national de Paris. Occasional travel (trade shows, clients, partners) may be required.

    Working hours: 35 hours over 5 days (Monday to Friday), 10am-6pm. One day of teleworking per week (except during periods requiring on-site presence).

    Desired Profile:

    EDUCATION AND/OR EXPERIENCE:

    • Minimum Bac + 2 (commercial studies, customer relations)
    • Desired experience in the performing arts, leisure, culture sectors in customer relations, advisory, and sales functions, B to C and B to B

    PROFESSIONAL/TECHNICAL SKILLS:

    • Understanding of the characteristics and behaviors of individual and group audiences (including works councils, ticket agencies, tour operators)
    • Knowledge of sales methods to all audiences of the Opéra national de Paris
    • Understanding of the operation of a theater
    • Proficiency in office tools (Excel, Word) and regular use of new communication methods (including internet, social networks)
    • Mastery of information and sales features of the ticketing software (Sécutix)
    • Excellent oral and written expression skills

    RELATIONAL SKILLS:

    • Team spirit
    • Dynamism, organization, and rigor
    • Autonomy and interpersonal ease
    • Adaptability
    • Oral fluency and particularly at ease speaking in public
    • Interest in the cultural sector
    • Ability to manage crises/complaints

    LANGUAGE SKILLS:

    • Fluent in English
    • Second language appreciated

    COMMON FUNCTIONAL RELATIONSHIPS:

    • Hierarchical relationships: reporting to the Deputy of the Head of the Spectator Experience Service
    • DESMA all services
    • General Management: Protocol and Media Relations services
    • Development and Patronage Department
    • Academy
    • Administrative and Financial Department: general services, IT service
    • Technical Department
    • AROP (Friends of the Opera Association)
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