Customer Training Specialist - Paris, France - Brevo

Brevo
Brevo
Entreprise vérifiée
Paris, France

il y a 4 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description

We are a rapidly growing team of more than 800+ employees, representing over 67 nationalities spread across eight offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, Vienna, and Toronto.

At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment.

We are an international team composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, impact first, humbly open, and people company.

We are looking for a

Customer Training Specialist to join our Customer Success team. As a member of this team, you will work on the training for our customers.

The training is a new and strategic topic at Brevo. We've developed a starter pack with 3 sessions and tailor-made training based on the client's current topics.


Responsabilities:

-
Training:


  • Be a Brevo platform expert and marketing expert_._
  • Understand the client's use case and adapt each session to it
  • Train our customers on the Brevo solution in order to increase their knowledge, engagement, and the platform adoption and usage (Visio or physical)
  • Perform large audience training during webinars

- **Content**:
  • Work with internal teams to update and optimize the training content according to the platform releases and updates
  • Develop a new training program and tailormade sessions with internal and market content

- **Organization**:
  • Plan the sessions with the customers and manage the training agenda
  • Measure the client's level of knowledge (Quiz) and the training performances (impact on usage, satisfaction, etc)

Profile:


  • 2+ years of experience in a customer training role
  • Interest & Good knowledge of marketing
  • Excellent presentation, written and oral communication skills (English & French) and comfortable with public speaking
  • Customercentric and solutiondriven
  • Fluent in French & English
  • Proactive, autonomous, and efficient
  • Datadriven

Benefits:


  • A unique opportunity to join an international and collaborative scale up environment in a hypergrowth context
  • The chance to grow your professional and technical skills, with room for career progression
  • Brevo offers an Ownership Plan which is inspired by ESOP or stock programs. This way you will participate in the event of financial success with a considerable bonus.


  • Meal vouchers

  • Swile (€12.5 per day 72% paid by the company)
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Biannual global company offsite; interoffice trips
  • Work's council benefits (HelloCSE)
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • English and French classes, and over courses available on Udemy
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks & lots of fun activities
  • Relocation package and visa sponsorship for international talents
- ..and more


Meet us:


  • A first video interview with our HR Team (30 minutes)
  • A second video interview with the hiring manager and a team leader (1H)
  • A live case study (1H)
Brevo values work-life balance and offers flexible working hours and remote work.

Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job.

This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
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