Front Office Support Analyst - Paris, France - TP ICAP

TP ICAP

Entreprise vérifiée

Paris, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Job Description

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands.

Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong.

We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Role Overview:
We are looking for a Front Office Support Analyst to work within the EMEA Product Support Team.

The team requires a motivated self-starter who has good technical skills to support buy-side members in Europe and is looking for the next step in advancing their career within a dynamic environment.

Role Responsibilities:

Ensuring effective communication with the Londonbased EMEA team and ensuring operating procedures and best practices are consistent across the region
Fulfilling client customisation requests within listed derivatives, algorithmic trading systems and the Liquidnet MTF platform
Troubleshooting and analysis of order routing and trade flow and posttrade issues
Create and track issues within an incidenttracking system to help identify trends and patterns
Create and monitor internal reports and usage queries
Assist with product testing and project work
Provide early coverage for EMEA start of day issues, complimenting the current support coverage from 7am 6pm
Contribute towards 'follow the sun' support model, working closely with global teams in APAC and US to ensure premarket health checks are performed for each region
Performing regional start of day health checks to ensure all processes are up and members are connected to the platform
Occasional weekend work will be required during major upgrades and out of hours testing

Experience / Competences:

Support experience within a financial institution (buyside, sellside, venue/platform provider)
Demonstrable working knowledge of the FIX protocol
Application support experience within a Unix / Linux environment
Basic understanding of Listed Derivatives and Equity market mechanics and flows
Familiarity of MSSQL, Oracle or Sybase database environments, including querywriting
Experience of supporting Windows Server environments
Experience in troubleshooting basic network problems: i.e. firewall and routing problems
Automation and scripting experience
Exposure to supporting messagebased architecture
Experience supporting Fidessa GTP or equivalent listed derivatives systems
Working knowledge of at least one buyside or sellside Order Management System
Experience with industrystandard monitoring tools (ITRS or similar)
Experience in programming or scripting languages
The role will suit someone who relishes in the pressure of working in a frontoffice support environment, supporting an expanding business and improving support functions
Motivated selfstarter who takes ownership of responsibilities, and can work autonomously
Deeply analytical and disciplined approach to problemsolving
Disciplined approach towards Service Level Agreement adherence and minimising

Mean Time to Resolve (MTTR)

Ability to confidently communicate at all stakeholder levels (technical, client, trader etc)
Must be motivated by customer satisfaction
Good organisational skills
Willing to embrace core business values demonstrated by daytoday work ethic
Must be a team player with ability and interest in participating in new projects and helping other departments within the company

Company Statement:
The TP ICAP Group is committed to promoting Equality and Diversity and encouraging a culture that actively values difference.

It is recognised that employees from different backgrounds and experiences can bring valuable insights to the work environment and enhance the way we work.

TP ICAP aims to create a positive, cohesive and inclusive culture, where diversity is valued, respected and built upon. The objective is to recruit and retain a diverse workforce that reflects the global markets in which we work.

LNET
LI-Hybrid

Location

France - Rue Washington - Paris