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    CDD Conseiller de vente - Paris, France - Richemont

    Richemont
    Richemont Paris, France

    il y a 2 semaines

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    Description

    Un(e) Styliste Chloé est un(e) ambassadeur/rice de la Maison, chargé(e) d'accueillir tous les invité(e)s dans la famille Chloe.

    Il/elle est un conseiller digne de confiance pour les clients et un membre fiable de l'équipe qui s'efforce de fournir la meilleure expérience possible.

    Un styliste Chloé est :

    1. Un propriétaire de la relation client qui met un point d'honneur à développer des relations sur le long terme.

    • Fournit un service client exceptionnel et développe des relations sur le long terme.
    • Est conscient des objectifs de la CRM et s'engage activement dans toutes les actions pour les atteindre.
    • Met en œuvre des campagnes de communication personnalisées et utilise tous les outils de clienteling disponibles pour accomplir les missions de CRM dans les délais impartis.
    • Recueille systématiquement les données relatives aux clients et enregistre toutes les informations qualitatives.
    • Connaît son portefeuille de clients, en particulier les VVIC et VIC dont il/elle s'occupe.

    2. Un partenaire commercial omnicanal

    • A à cœur d'offrir un excellent service client et de fournir une forte performance commerciale.
    • Utilise tous les services omnicanaux disponibles pour développer les ventes.
    • Est conscient des objectifs individuels et collectifs boutique et met tout en œuvre pour les atteindre.
    • Suit activement les formations et participe à toutes les activités commerciales fixées par le Directeur de boutique/Assistant Boutique Manager /les équipes Retail du siège de la Maison.
    • S'efforce constamment d'atteindre les objectifs fixés en matière de ventes, performance individuelle et collective et de gestion de la relation client.
    • Suit l'activité commerciale locale et celle de la concurrence.

    3. Un Soutien de l'excellence opérationnelle

    • S'assure que la boutique (surface commerciale et non commerciale) et sa tenue sont irréprochables à tout moment de la journée ; et soutient ses collègues et ses managers.
    • Informer de manière proactive la direction de la boutique de toute réparation structurelle nécessaire dans la boutique afin de garantir un environnement luxueux à tout moment.
    • Appliquer toutes les directives relatives à la gestion de la boutique tant sur la partie commerciale que non commerciale (stock, bureau, vestiaire,…) et participer aux inventaires.
    • Soutenir les clients après la vente et assurer un suivi pour garantir un service après-vente impeccable.
    • Se conforme aux politiques et normes établies par Richemont.

    PROFIL RECHERCHE

    CDD à partir du mois de juillet.

    Nous recherchons des personnes avec un esprit d'entreprise, qui apprécient la convivialité, recherchent l'excellence, la créativité et qui visent à avoir un impact positif. Vous avez au moins une première expérience en tant que Conseiller de vente dans la luxe/haut-de-gamme. Vous avez un niveau d'anglais qui vous permet d'être à l'aise à l'oral et l'écrit

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