Junior Customer Success Manager - Paris, France - Digital Waffle
Description
Junior Customer Success Manager:
Job details:
- Posted 19 January 202
- Salary € €35000 per annum
- LocationParis
- Job type Permanent
- DisciplineDevelopment
- ReferenceTJ
- Contact NameTamara Jones
Job description:
I am currently working with an exciting SaaS Company providing a world-class event and venue planning platform. With clients including teams from the English Premier League, NBA, and many more; I am currently looking for a Junior Customer Success Manager to join their team to work alongside their Client, the Paris 2024 Olympic Games
Role:
(Junior) Customer Success Manager
Location:
Paris
Hybrid: 1/2 days remote working, 3/4 days office based in central Paris
Salary:
€30,000 - €35,000 benefits include remote working, well-being allowance, growth shares, and more
Responsibilities:
- Assisting to resolve both inbound and outbound support requests.
- Managing the onboarding of new customers, and providing demonstrations and walkthroughs of the software.
- Provide software training with existing clients as and when required.
- Documenting interactions on Salesforce and communicating with the marketing team to Identify new clients and sales opportunities.
Requirements:
- Fluency in English and French, both written and spoken.
- An empathetic outlook on customer service.
- Strict time management and organisational skills.
- At least 6 months experience in a B2B environment within a similar position.
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