Project Manager - Paris e, France - Lydia Solutions

Lydia Solutions
Lydia Solutions
Entreprise vérifiée
Paris e, France

il y a 1 mois

Sophie Dupont

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Sophie Dupont

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Description
Founded in 2013, Lydia has quickly become the reference for payment between friends. The French fintech has gained great notoriety for this feature and now has over 7 million users.


With 250 employees based in Paris, Nantes, Bordeaux and Lyon, Lydia's mission is to change the face of banking by offering all the essential services needed to manage money on a daily basis through a simple, accessible and enjoyable customer experience.


Listed in the Next40, Lydia is supported by international investors such as Accel, Tencent, XAnge, New Alpha, Groupe Duval and Founders Future, from whom it has raised €135M.


What you will do:


  • Take on the role of Project Manager to support a department transformation and more specifically on the short term:
  • Lead self care improvement projects, especially the migration and continuous improvement of virtual bot with support of the dedicated team ;
  • Assess impact of new products and services ;
  • Lead onetime projects related to Customer service ongoing priorities.
  • Make the most of data to contribute to operational efficiency:
  • Specify data needs for Customer Service tools ;
  • Support Customer Service teams with data analysis.
  • Improve and develop the tools used by the teams in order to strengthen efficiency and internal communication:
  • Performance monitoring ;
  • Develop automations to reduce frictions on core processes ;
  • Specify and lead the integration of potential tools developed by partners.
  • Facilitate the coordination between different verticals and ensure good transversal communication ;
  • Participate in the recruitment of the team, training and be supportive for the employees.

You are in the right place if:

  • You have at least 3 years of experience in scale-up and / or in a consulting firm ;
  • You have strong knowledge in project management and understand the underlying trades and techniques that compose them ;
  • You are data oriented (have some basic SQL skills) ;
  • You know how to collaborate with technical teams on product development projects ;
  • You are able to work with different tools (tools used on a daily basis = Google sheet, Metabase, Notion, Slack, Front, Zapier, Dropp )
**And having experience in customer service operations and virtual bot tools would be a definite plus.
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