User Success Engineer - Vélizy-Villacoublay, France - Dassault Systèmes

Description

Introduction to 3DS, GEO/BRAND and department

Our SOLIDWORKS team has an immediate opening for a Technical Support Engineer. This position will be on our Cambridge (UK) office.

Shape your career with 3DS #WeAre3DS

Role & Responsibilities

• As a Technical Support Engineer, you will provide technical support to resellers and end users of our Data Management solutions.
• Build meaningful relationships with our Users and Partners, share our knowledge and know-how, and provide technical assistance to help our valued clients achieve their needed business outcomes with our 3DEXPERIENCE Works portfolio of cloud solutions and SOLIDWORKS Desktop solutions.
• Demonstrate superior technical expertise by answering community questions, service requests, and listening to feedbacks and communicate improvements.
• Provide reactive and proactive/preventive technical support to clients using offerings spanning a possible scope of 3DEXPERIENCE Works cloud solutions and SOLIDWORKS Desktop data management solutions primarily in EMEAR region, but also worldwide and address all client's requests in a timely manner.
• Contribute to the support of Beta Programs.
• Deliver high-value Best Practices (Platform/Infrastructure related).
• Capitalize on "service requests" through Q&A / FAQ's / Dos & don'ts / Webinars / User communities' posts
• Demonstrate excellent communication at all levels.

Qualifications/Experience

• Bachelor's Degree or higher in Computer Science, Computer Engineering, Engineering or similar discipline
• Experienced with SQL database systems, network IT management, and/or PDM/PLM systems
• Previous experience using SOLIDWORKS Data Management solutions
• Previous experience supporting cloud solutions (SAS) a plus.
• Excellent working knowledge of PC based computer systems, networks, installation, product activation and Active Directory deployment
• Prior client facing experience working resolving critical technical and account issues
• Strong problem solving and analytical skills
• 3DS Company Knowledge
• Service Requests Management Process and Tools.