Relationship Service Manager - Paris, France - HSBC

HSBC

Entreprise vérifiée

Paris, France

il y a 3 semaines

Posté par:

Sophie Dupont

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Description

Description de l'emploi

At HSBC, we're a trusted international organization with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories.

In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition.

Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.

Here in France, you'll help evolve and grow our business.

HSBC has been certified as "Top Employer 2024" in Europe

This recognition from the "Top Employers Institute" acknowledges our outstanding HR practices and recognizes HSBC as HR leaders in France, Germany, Italy, Luxembourg, Poland, and Spain.

" Come visit our career website to know more

What you're going to do:

Proactively manage all aspects of Client Services for an assigned group of RMs/ Clients within our Global Banking portfolio, ensuring high quality of service always delivered to Clients and Customers.
Work alongside Client Managers and Client Service Managers, taking responsibility for the operational effectiveness of the client relationship, helping clients and RM's navigate HSBC's Global Network, Local Coverage, and Product Support Team.
Remit over Global Banking Client Servicing, in ensuring our clients are managed via an industrycompetitive, streamlined process. Will report directly to the Head of UK Corporates Onboarding.

Key Accountabilities

Impact on Business:

To be in regular contact with RMs on operational issues and take prompt followup action on outstanding matters.
Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations.
Manage client onboarding for Complex New to Bank Clients for both Global Banking & Markets Products

Customers / Stakeholders:

Interfacing with clients and a wide variety of internal teams such as Account Opening, KYC, Regulatory Team, Credit Services, Global Payments Services and Global Trade Receivables Finances etc. on a daily basis
Develop and maintain a strong professional relationship with all stakeholders internal and external.
Proactively manage all aspects of Client Service with a focus on a high quality of service being delivered to clients.
To act as onestop shop to guide RM in holistic approach in providing solutions to client servicing issues.

Technical Skills & Teamwork:

Manage a streamlined service for our Global Banking clients, minimising where possible the number of queries sent to our clients, or where necessary being able to communicate those requirements in a clear, and easy to review and respond manner.
Act as a Client Servicing knowledge hub to the team and management alike; with a focus on the ability to resolve queries.
Use Servicing knowledge to manage complex operational problems and present the solution to RMs in clear language.
Share knowledge and information to help build technical competence across the function.
Support training and help to develop a team of global professionals.

Operational Effectiveness & Control:

To understand the impact of new initiatives and reengineered processes on their respective client relationships and ensure effective communication of change.
To act as an escalation point regarding service or operational control issues and assist in identifying and progressing improvements.
Serve as an SME and SPOC to the Business to facilitate Projects, Process Improvement, and reengineering efforts.

Management of Risk:

Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.

Major Challenges:

Conditions

Professional work experience in the financial services industry ideally within a client services / operation role.
A strong understanding of our Global Banking clients, and the products we offer them, along with a willingness to learn and manage client Onboarding requirements.
Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered
Proven ability to work well under pressure and prioritize competing demands
Flexible approach to investigating and resolving root causes of issues that impact our Clients and Coverage Teams
Strong networking across our Coverage, Product and Wholesale Client Services Teams
Ability to analyze of data efficiently, draw conclusions and take actions on these as required.
Strong relationship management skills with the ability to engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
Selfmotivated, positive, passionate and a solutionoriented mindset.

What you'll get in return: