- You have to be fluent in French & English (written - spoken)
- Team Management experience is mandatory
- Experience in the visa industry is a big plus
- This position is based in Boston - USA
- Resumes need to be sent in English
- Supervising all branch daily operations by :
- Defining and applying the staff schedule;
- Transmitting the instructions and requirements of the represented consulate and ensuring their application;
- Ensuring the proper application of internal procedures and policies;
- Being in constant support of the team;
- Solving problems independently and ensuring good continuity of operations;
- Handling customer complaints and feedback.
- Managing the liaison and relationship with the represented consulate / embassy when the Operations Manager is absent ;
- Guaranteeing the performances of the employees by :
- Monitoring and communicating operational key performance indicators;
- Preparing and leading team meetings;
- Guaranteeing the good organization of the teams in order to optimize operational efficiency;
- Guaranteeing the satisfaction of applicants and the smooth running of visa application submissions;
- Ensuring the well-being of operational teams :
- Reporting to the Operations Manager any issues that may affect employees.
- Ability to make operational decisions;
- Fluent in English & French - mandatory
- Sense of responsibility ;
- Team management and skills development;
- Serious ;
- Organized ;
- Reactive ;
- Engagement in teamwork
- Great customer service skills
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Operations Supervisor - Marseille, France - Capago International
Description
Capago International has been the exclusive representative for the processing of Schengen visa applications on behalf of the French Ministry of Foreign Affairs in South Africa since 2010, in Kuwait since 2012, in Azerbaijan since 2017, in Bénin, Togo, Guinea, Burkina Faso and Mali in 2018 and in Sierra Leone in 2021.
| WHAT TO KNOW BEFORE APPLYING
| SUMMARY
CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications.
We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.
As part of our development, we are looking to strengthen our Operation Department and are looking for an experienced English-speaking Operations Supervisor , who is dedicated and customer-focused individuals to join our team.
The main mission of the Supervisor is to plan, organize and control the work of a team of Capago visa application center.
The Supervisor works in close collaboration with the Operations Manager of the branch, to ensure the proper execution of the specifications and the expected quality of service.
| RESPONSIBILITIES
As an Operations Supervisor you will be responsible for:
| COMPETENCIES
As an Operations Supervisor, you need to demonstrate the following competencies:
