CRM Partner - Voisins-le-Bretonneux, France - LEO Pharma

LEO Pharma
LEO Pharma
Entreprise vérifiée
Voisins-le-Bretonneux, France

il y a 4 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description

Domaine d'activité:
Ventes, Marketing et Accès au Marché
Date de publication:12 mars 2023
Date limite pour postuler:


Localisation:
Voisins-le-Bretonneux 78960,, France


Type de contrat:
Permanent


ID: 593Description de poste

  • LEO Pharma has embarked on an ambitious journey to become the preferred dermatology care partner improving people's lives around the world and that is why we need you. Challenging missions in a changing environment, opportunity to be part of a transformation, to settle new tools. Transversal missions allowing to work with many stakeholders in the company.

In Performance Optimization & Strategic Business Development Department you will get the opportunity to shape the future and help people with skin diseases live more fulfilling lives by advancing the standard of care.


Your role

  • As a CRM partner your overall objective is to be responsible of an effective management of our customers relationship. Thanks to a crossfunctional work with the various key functions (Marketing /Sales, Medical, SFE) as well as the Global teams, you will contribute to the strategic & operational decisionmaking of the BU, with the aim of continuous improvement of performance and customer satisfaction.

Evaluate and continually improve our tools & approaches in order to optimize the management of field activities, and feed decision-making.


  • Collect and formalize the expression of user needs according to their business scope
  • Propose/coordinate CRM tool development projects in response to any identified needs and in accordance with the Global and France strategy
  • Secure the link between technical teams and users
  • Coordinate testing, set up and communication
  • Set up monitoring indicators to measure the implementation
  • Propose and contribute to the development and implementation of management tools & monitoring of field activity (power BI)
  • Contribute to the omnichannel transformation of our tools and processes in close collaboration with the Business Units and medical

Data Management:

  • Coordinate Modules, Sectorization, User accounts updates
  • Manage external consultant to ensure management and maintenance of the CRM, as well as a level of support adapted to the field teams
  • Train users
  • Provide data as needed in response to Commercial, Compliance and Regulatory Affairs expectations
  • Promote and stimulate excellence in execution with the aim of continuous improvement of the efficiency and performance of field teams.
  • Represent the French affiliate with the Global teams and contribute to best practices sharing via internal working groups, in order to allow a coherent and aligned approach between affiliates.
    Your qualifications
  • To succeed in this role, we imagine that you have the following qualifications:
  • Business or Science Degree level (Master, MBA or equivalent)
  • 3 to 5 years of experience minimum in a similar position, either in consulting firm or in pharmaceutical companies.
  • 23 years with SFE responsibilities is a real asset
  • Indepth knowledge of CRM tool, in particular expertise in Veeva Sales Force and Power BI tools will be a real asset.
  • Project management skills
  • Expertise of Excel
  • Understanding of the business needs and ability to translate it into tool improvement
  • Strong communication and collaboration skills are required
  • Fluent in English and French
  • Agile & open to changing environment
  • As a person, you enjoy managing many different and sometimes complex projects and processes. You are a good communicator and not afraid to reach out to the stakeholders you need to involve in accomplishing your goals. You perform with autonomy and create lasting trustful relations across the business and other stakeholders within your area, with a strong team spirit.
  • You do not need to upload a cover letter, but feel free to add a few sentences in your resume or CV on why this position has your interest.
    Soyons pionniers ensemble
  • Chez LEO Pharma, nous aidons les personnes atteintes de maladies cutanées à vivre une vie épanouissante en faisant progresser la norme de soins. Nous menons la dermatologie avec nos connaissances, notre collaboration et notre curiosité, et nous sommes à l'avantgarde de la science dans le développement de nouveaux médicaments. Pour nous, être pionniers ensemble consiste à constamment améliorer et étendre ce qui est possible pour chacun, notre entreprise et nos patients. Pour certains postes, LEO Pharma peut faire effectuer une vérification des antécédents par un tiers.
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