Head of Global Service - Annecy, France - Pfeiffer Vacuum SAS

Pfeiffer Vacuum SAS

Entreprise vérifiée

Annecy, France

il y a 3 semaines

Posté par:

Sophie Dupont

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Description

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LIEU

Annecy

ENTREPRISE

Pfeiffer Vacuum SAS

DATE DE PUBLICATION

31-août-2023
Qui sommes-nous

Située au cœur des Alpes françaises, l'entreprise Pfeiffer Vacuum SAS, forte et fière de son histoire, est filiale d'un groupe international numéro 2 mondial sur les marchés du vide.

Sur son site d'Annecy, ses 900 collaborateurs travaillent à la conception, à la fabrication et à la vente de produits destinés à ses marchés mondiaux en forte croissance (pompes à vide, détecteurs de fuite, systèmes de contrôle de la contamination ou de l'étanchéité, abattements, ).

Pour cela, elle dispose d'un centre de R&D à la pointe de la technologie, d'une unité de production moderne, d'équipes de marketing/vente performantes et d'un centre d'expertise.

Mission

As a key member of the CSO team you will be responsible for the Pfeiffer Vacuum Global Service strategy to develop Service sales, to ensure overall performance of Service operations and to deploy the strategy with the Global Service network.
Create an effective Global organization with strategic and Global overview of key Service activities:
Work within the CSO group to execute Service key tasks
Matrix/dotted line responsibility for the major Service entities
Drive the Global Service strategy and local execution capability/competencies
Service & Sales Alignment
Ensure the service and Sales organizations are aligned and highly motivated in terms of resource, targets, incentives, service product sales, customer visits
Manage the Service S&OP and drive the pipeline and forecast of Service orders

_ Scope of responsibilities :
_
Service Portfolio

Develop a service product portfolio that is effective and compelling and meets the diverse customer and business needs and easy to sell:

Develop a service product portfolio, including standardization, upgrades, retrofits
Co-Develop / deploy digital Service solutions

Service Marketing & Promotion (Internally & Externally)- Define a feedback process on opportunities

Define service promotion and advertising programs and implement internally and externally
Define communication process with key messages and communicate proactively to customers
Services Financial Management
Implement a system of P&L and margin monitoring and control
Define, implement and manage service deal approval process
Acquisition : Identify key acquisition targets for revenue Growth, Service Reach, Completeness of portfolio
Service Operations
Improvement and optimization of cost, Leadtime, quality & core process
Service CAPEX consolidation, forecast and followup
Optimization of the Global Service footprint and CAPEX by means of Repair Hubs, Satellites, partnerships and synergies
Implement a service operations organization that is efficient, effective and conducive to service business growth and customer excellence
Ensure robust processes and training are in place and rigidly adhered to ensure transparency, compliance and sustainability in Service operations
Ensure the Service Portfolio execution within Service operations, Service supply chain and Service S&OP in accordance with the global supply chain processes
Be the Global process owner for Service (GPO Service) for the Pfeiffer Group 1ERP project and ensure development, deployment and effective use of Global standard processes in Service
Be the senior management escalation point for Service issues and on occasion, the key negotiator for Pfeiffer Vacuum on strategic Service agreements.
Drive a common view on global Service excellence and develop a set of universal KPI's delivering a demonstrable world class performance and end to end processes

Profil

Skills and Experience:

Graduate in either a commercially based or engineering discipline
Ten years commercial experience preferably gained within a bluechip organization, including minimum 5 years' experience in Services of hightech, electro/mechanical engineering systems. A semiconductor background is a must.
Strong and demonstrable experience in operations management
Proven track record of managing diverse Global teams and comfortable working with a senior executive team
Proven track record in Services management including all aspect of sales, marketing, product management and customer negotiation
Knowledge of digitalization developments and marketing strategies
Highly developed communication and leadership skills.
Financial and commercial awareness.
Knowledge of Health and Safety, environmental standards, compliance, and commercial law
Knowledge of Service processes and preferably SAP experience
Fluent written and spoken English with German and/or French a distinct advantage