Back-office & Customer Care Manager (H/F) - Paris er, France - AUBADE

AUBADE

Entreprise vérifiée

Paris er, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

French symbol of elegance and refinement, Aubade Paris is the result of a delicate alchemy combining a demand for quality, expertise in corset, a constant search for new materials, shapes, colors, a sharp analysis of trends fashion and long passion for women.

Aubade ecommerce is growing fast in an international evolving environment: more than 60 countries are delivered in the world through own websites and market places.

We are looking for a positive, customer centric and creative Customer Care Manager to join our Ecommerce/ Customer Care department and report to the Head of Ecommerce in an international environment.

Key Responsibilities

1/ Back office Management_
Organize the planning with the warehouse: send the ecommerce orders forecast to the warehouse manager, ensure the organization between backoffice team and the logistic team
Control and validate the invoices
Ensure the order validation for Amazon
2/ Customer care management_
Dispatch the customer requests
Ensure the quality of responses & delays
Answer to the customer requests
Solve the specific customer cases
Ensure the quality control with the design team
3/ Reportings_
Animate and analyse customer care reportings : volume of requests, response time, customer satisfaction rate
4/Process_
Optimise tasks & processeses
Within the team
At the warehouse
Suggest technical and UX optimization on the website
5/Team management & Planning_
Management of existing team
Manage a team of +6 people
Define the planning according to the workload
Recruitment
Recruit new people when it is necessary
Organize the integration and trainings

Essential skills, qualifications and experience:

Strong organizational skills and the ability to plan and prioritize work effectively
Reportings
A passion for customer experience & satisfaction analyzing rates & reviews
Management skill
Strong communication skills with a strong sense of teamwork
Ecommerce mindset
Think out of the box
Knowledge of Magento, Zendesk is a plus
English is required
German is a plus