Director of Account Management - Boulogne-Billancourt, France - SGS & Co

Description

The Client Success Director will be accountable for client satisfaction and implementing standards of excellence in terms of client engagement and day-to-day management of customers.

Ensure Performance Management of the Client Success team with an emphasis on client service, client satisfaction resulting in client satisfaction and contract renewals.

• Manage direct reports by focusing individual performance and career development, developing individual training plans for direct reports in new roles and providing timely performance feedback & evaluations to develop our next generation of Client Success leaders and drive best practices.
• Builds one-on-one relationships with senior level clients to foster a partnership.
• Knowledge of Microsoft Office Products (Word, Excel, Outlook) and possess ability to navigate and use other web-based systems as necessary.

• Fluent in French and English.