Assistant Club Manager - Paris, France - Soho House & Co.
Description
Who We Are
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries.
Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The Role
As Assistant Club Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings.
Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience.
Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a 'can do' attitude and 'yes yes yes' mentality in alignment with The Soho House Ethos.
Main Duties and Responsibilities
- Work hand in hand with Club Manager
- Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
- Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
- Ensuring that members and guests have a great experience and resolving any issues before they depart
- Provide support directly to the team on the floor including (but not limited to):
- Leading by example with a hands-on approach, setting an energetic pace and standards
- Daily assignments of responsibilities to all the team
- Organization and control of mise en place
- Daily staff briefings including comprehensive information on members and guests and any other relevant information
- Showing leadership thorough thoughtful decision making
- Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately
- Taking immediate corrective action when any incidents occur
- Ordering and purchasing of products for the Club
- Manage and operate the POS system and ensure all items are updated as necessary
- Contact person for all staff for any requests and problems and being responsible and proactive in problem solving
- To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
- Ensure the menus are updated monthly and are correct at time of printing, adhere to GM's and Club Manager deadlines for menu printing
- Coordinate tasks and work with other departments to ensure that the department runs efficiently
- Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
- Ensure employee compliance with company standards and policies and external regulations
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
- Maintain the highest level of appearance at all times
- Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time
- Carry out any reasonable task as requested by management
P&D Responsibilities
- Prepare and monitor rotas for the club staff and reduce unnecessary overtime work efficiently
- Manage the Annual leave responsibly ensuring that employees take their entitlement within the year
- Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for
- Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards
- Communicate via regular team meetings, one to one job chats and training sessions
- Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines adhering to deadlines
- Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures
- Participate and lead internal trainings and attend external trainings where necessary
- Train and develop the team to deliver to Soho standards and exceed customer's expectations
- Produce an indepth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met
Finance and Economy
- Report cash takings accurately on a daily basis ensuring adherence to company policies
- Maintain costs and wage margins within budget
- Inspire, lead and motivate the team to produce drinks to specification to control/achieve profitability
- Be proactive in the opportunity of improving profitability within the department at all levels (i.e. thr
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