Industrial Transversal Bpo - Neuilly-sur-Seine, France - Clarins

Clarins

Entreprise vérifiée

Neuilly-sur-Seine, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

INDUSTRIAL TRANSVERSAL BUSINESS PROCESS OWNER
Ready to bring passion into your career?

A global leading skincare and makeup company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its

- _raison d'être_ is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.- Do you want to help write the next chapter of our story? We are looking for an Industrial Transversal Business Process Owner, based in Paris.

The role:

As part of the global Skills Center team, the Industrial Transversal BPO oversees and coordinates the overall activity on his/her scope
Business Processes & Tools (M3, BI reporting, queries, editions, Vince).

His/her scope is manufacturing, packaging and shipping from our logistic platform in Amiens

What you'll do:

The main missions of the Industrial Transversal BPO are:

Support the Users community / Foster operational efficiency

Oversee users' support activities regarding processes & tools usages (queries, incidents resolutions, access rights definition & attribution)
Scope users' community animation: communications, best practices exchange, trainings, rituals
Followup on projects' ROI for users on his/her scope
Liaise with IT resources of the Skills Center / AMS services in charge of level 3 users' support
Liaise with other domains of the Skills Center in case of cross domains topics

Be the Core Model guardian

Be accountable of the direct business processes & tools ("know how", processes descriptions, training material, business procedures )
Validate users' improvement requests from a business and technical perspective relying on IT Experts, and the consistency of each new feature with the existing processes
Review and validate new processes training material and training plan
Coordinate with Business Directors and Industrial lead to capture business needs
Prioritize evolutions/standards on his/her scope with the Business Directors and support deployment of all new features (tests, hypercare)
Steer and contribute to projects implementation
Conduct the change related to processes evolutions with the help of the Business Directors and the change lead

Area of responsibility:

Manage the quality of the service provided to Users

- keeping the solution simple, maintainable, harmonized processes and tools
- new features / incidents Management without regressions
- communication (news, M3's unavailabilities and workarounds.)

Measure processes & tools performance
Provide continuous improvement
Keep a high level of M3 & Tools functional Expertise
Promote good practices
Train backups among the Skills Center to ease organizational resilience
Manage its own capacity plan and of the partners managed
Communication and reporting
Contribution to major cross domains projects & coordination with other teams of the Skills Center

You are:

Team player
Good communication skills towards all stakeholders
Proactivity in bringing new ideas, openminded
Ability to step back and achieve convergence among collective and individual interests
Ability to navigate in a complex ecosystem, connecting with various stakeholders at different levels and ability to embrace a variety of topics
Ability to mobilize transversal teams (business and IT)
Decisionmaking skills

You have:

Master's degree in Supply Chain/Industrial
:
Up to 5 years of experience in Manufacturing / Operations or Manufacturing / Operations solution roles, especially in an international and multicultural context

-
Project management experience:

-
Good knowledge and experience on ERP (configuration, reporting,):

Experience with M3 would be beneficial:
Good knowledge of Industrial processes: Manufacturing, industrial procurement, Raw material and packaging management
Process design
Problem solving approach

We have:

Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
Unique products and innovative services
A commitment to Social & Environmental Responsibility embedded in our _raison d'être_
A caring and inclusive corporate culture
Development and training opportunities
Attractive compensation and benefits
A flexible work environment, with up to 2 days of remote working per week
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.