Investigations Manager, Emea Investigations - Nantes, France - Amazon Services Europe SARL, succursale Française - J80

Description

• Relevant experience managing, coordinating, and resolving difficult theft and fraud investigations in a global organization by conducting root cause analysis and recommending mitigations
• Relevant experience managing the lifecycle of investigations within the approved case management system, leveraging case data to identify incident trends and patterns across a geographical area and implementing relevant actions
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, particularly Excel (e.g., pivot tables, formula creation) and Word (e.g., formal written investigation reports)
• Advanced proficiency in written and verbal German, French, Italian, Spanish, etc. [French] and upper intermediate proficiency in written and verbal English

Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day.

To keep our operations network secure and assure operational continuity, we are looking for a proactive and solution-based professional who wants to join our team as an Investigations Manager.

In this key role, you will provide investigations as a service across Europe, Middle East, and Africa (EMEA), investigating difficult theft and fraud incidents as well as policy violations and security-related incidents.

• Manage, develop, and resolve difficult theft and fraud investigations
• Create and disseminate accurate and timely final investigation reports
• Report and manage investigations within the approved case management system
• Conduct data analysis and deep dives based on investigative data to identify trends and patterns
• Support the Senior Investigations Manager with complex theft and fraud investigations and support with the creation, maintenance, and monitoring of key investigative dashboards, tracking shrink, and loss metrics

During the course of your work, you will be required to travel both domestically and internationally across EMEA to support other teams and business units.

• Relevant industry certification (e.g., Certified Fraud Examiner (CFE), Professional Certified Investigator (PCI))
• Wicklander-Zulawski Non-Confrontational Interview Accreditation (Level 1 or Level 2)
• Intermediate SQL knowledge as well as understanding of how to write, extract, and ingest largescale data queries
• Relevant advanced experience building, iterating on, and submitting investigative case files
• Driver's license