Gestionnaire de Secteur SAV - Morangis, France - Velux Residential
Description
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future.From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
Au sein du Service Après-Vente et rattaché(e) au Responsable Planning SAV, vous assurez la planification des rendez-vous SAV et êtes l'interlocuteur privilégié des Techniciens SAV.
Vos missions:
- Assurer la planification nationale des interventions qualifiées et enregistrées par le Service Clients,
- Optimiser les agendas des Techniciens et la cohérence des tournées,
- Annuler, modifier et reprogrammer les rendezvous,
- Gérer les dossiers sensibles et les urgences,
- Contribuer au bon fonctionnement de l'équipe en assurant un soutien aux Gestionnaires des autres secteurs.
Organisé(e), vous avez un sens de la satisfaction clients avéré et êtes force de proposition.
Une bonne maîtrise des outils informatiques est requise pour ce poste et la connaissance de SAP sera un atout.
Contrat :
CDD de 6 mois
Equal Opportunity Employer:
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment.
To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law.
All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.
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