Gestionnaire On Demand - Paris, France - Brambles Group

Brambles Group

Entreprise vérifiée

Paris, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description:

Responsabilités principales

Assurer le suivi et la gestion des clients Bronze en respectant les procédures internes et en donnant une réponse qualitative aux clients
S'assurer de répondre aux demandes rapidement et efficacement aux demandes clients Bronze
Savoir expliquer sa facture à un client Bronze
Guider le client dans l'utilisation de notre portail interne (myCHEP) et promouvoir l'ensemble des outils CHEP mis à sa disposition
Résoudre et fixer les problématiques déclaratives des clients Bronze
Calculer les impacts financiers pour autorisation Finance si besoin avant toute correction de mouvements

Qualifications:

Bac + 2/3, BTS (ADV, gestion commerciale )

Expérience

Expérience dans un environnement international avec des procédures et des contacts multiples
Experience en B to B
Avoir travaillé dans un service client ou ADV

Compétences et connaissances

Compréhension du "business model" CHEP
Connaissance des produits et services
Sens du contact client
Forte capacité d'apprentissage (notamment des procédures)
Rigueur

- Être capable de comprendre une facture et de calculer un impact financier

Savoir travailler en équipe
Bonnes capacités d'organisation
Aisance rédactionnelle
Autonomie
Maîtrise du pack office
Appétence pour le travail administratif

Langues

Français
Anglais écrit opérationnel indispensable

Preferred Education

Bachelors - Business Administration/Management

Preferred Level of Work Experience

3 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.