Revenue Operations - Paris e, France - Zenchef

Zenchef
Zenchef
Entreprise vérifiée
Paris e, France

il y a 3 semaines

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description

Your Role


We have been inspired by the work of "Winning by design" to structure our revenue engine (image below, 2023 Winning by Design).

Each operational team is responsible for a part of the funnel.

Our role as a Revenue Ops Team is to create alignement, focus teams on improvements that matters and are the most impactful.


As a Customer Success Ops, your role is to be the co-responsible with the Account Management Team of our mission, for the last steps in the bow tie funnel (Impact & Expand).

You will be as well the key partner between the Account Management team and every Data & CRM projects.


Our Team


Our mission as part of the Revenue Operations team is to help operational teams (Marketing, Sales, Onboarders, Account Managers, Billing, Support) meet their targets, learn from what they do and find solutions to improve their day-to-day.


Key Missions

  • Have a strategic impact on the team and part of the growth engine you are working on
  • Deploy our Revenue Ops Strategy on final parts of our funnel (Account Management, Onboarding & Support, Billing)
  • Ease teams daytoday tasks and reduce operational burden by collecting and fulfilling CRM needs
  • Allow data to flow freely between all gotomarket functions so they can work more effectively
  • Identify and deliver the right training, resources, supports, and tools to customer success teams

What we're looking for

  • You have at least a strong first experience in a similar position or in a customerfront role with an appeal for analysis and process
  • You have a strong understanding of Customer Success functions
  • You know how to use Salesforce, VOIP tools, Ticketing Tool
  • You have a strong desire to craft processes and programs that facilitate rapid and effective knowledge transfer
  • You are flexible in taking on challenges and changing directions when necessary
  • You are fluent in both French & English (read, write & speak)

You'll be our rockstar if

  • You're a SaaS metrics expert.
  • You have a previous experience in a similar SMB environment
  • You know how to use Business Intelligence Tools, do SQL or Python queries
  • You share our passion for Food & Restaurants

Recruitment process

  • Step 1: People Meet & Greet with the Talent Acquisition Manager
  • Step 2: Meet & Greet with VP Operations
  • Step 3: Case Study
  • Step 4: Culture Fit interview
  • Step 5: Meeting with Thomas
  • Cofounder & Chief Customer Officer
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