Head of Mycrm Competency Center - Issy-les-Moulineaux, France - INFORMATIS

INFORMATIS

Entreprise vérifiée

Issy-les-Moulineaux, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Missions

Manage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group CFO
Promote MYCRM within Countries and associated Change Management
Organise and monitors the activities and their associated budgets of the MYCRM CC perimeter Customer care & Marketing to
Run and support solutions for the already deployed countries,
Manage solutions lifecycle as part of the continuous improvement process provided by vendors,
Assist solutions roll out within countries
Make sure that process of arbitration of proposed solutions is organised on certain frequency with the right accountable managers and CFOs
Propose the 3 years MYCRM strategic roadmap, according to the guidelines provided by the Group CTO with the Country business representatives and the Business Process Managers (BPMs) / Solution Architects of the MYCRM Competency Center

Contributions

Define and monitor SLA and TCO of MYCRM CC
Propose MYCRM CC governance enhancements through continuous exchanges with all involved stakeholders (CFOs, CIOs, )
Contribute with his/her functional expertise to the enhancements of the MYCRM processes Customer care & Marketing, while proposing scenarios for processes / solutions improvements
Provide his/her experience and expertise on deployment projects to subsidiaries' stakeholders
Organise empowerment of newly rolled out subsidiaries into the MYCRM CC's governance processes
Manage the human and budgetary resources allocated as well as the outsourced services while ensuring the optimal balance of resources
Ensure that MYCRM team members are working in team spirit, with a service approach to the countries while guaranteeing MYCRM Core Solution on long term
Build continuous relation with the business users to ensure a cooperative relationship allowing to anticipate business expectations
Guarantee continuity of the MYCRM solution deployed in countries (Run mode)
Work in a planning and delivery approach
Optimise the resources capacity due to involvement in run mode and multiple projects (including rollout)
Communicate proactively with users' representatives on the roadmap and their feedbacks
Ensure compliance with legal requirements and safety rules

Compétences requises:

Skills and know-hows

Expertise in Customer care & Marketing processes within a Group
Experience in managing matrix organisations
Knowledge of project management methods
Knowledge of lean and continuous improvement methods
Fluent in English ((French and German as a plus)
Good understanding of Transportation business, its strategic drivers and challenges

Behavioural skills

Performance orientation
Openness and adaptability
Strategy and efficiency orientation
Communication and cooperation skills (w/ IT peers and business stakeholders)
Customer service oriented and Delivery approach
Synthetic and analytic mindset
Negotiation skills
10 years minimum as an CRM Project Manager experience within Finance / purchasing and procurement domains

Knowledge of Microsoft Dynamics CRM

Type d'emploi :
Temps plein, CDI

Statut :
Cadre

Salaire : 50 000,00€ à 65 000,00€ par an

Programmation: