Customer Service Specialist, Villebon - Courtaboeuf, France - Thermo Fisher Scientific

Thermo Fisher Scientific

Entreprise vérifiée

Courtaboeuf, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

To ensure and deliver efficient, above expectation installation experiences the ULS CMD/MOL/BEA customer installation coordinators are owning the entire instruments installations processes from the pre-installation tasks to the installations planning and scheduling once proof of delivery is received by the selling organization

Key Duties and Responsibilities

Coordination of the entire installation process including:
Pre installation courtesy call handling and establishing lab readiness
Pre installation checks (including Order Transition Form, Installation pre visits as needed)
FSE installation planning / prioritization together with the responsible Service Manager
Establish close servicesalescustomer Service relationship, including updates of installation status reports
Create equipment master record in service tool
Create installation jobs
Allocate installations to correct field service engineer (FSE)
Keep the customer updated on progress
Processing the Field Service Reports once the installation has been completed
Escalate in case of nontechnical issues at installation time

Job Knowledge, Skills and Experience

Project Management skills
Good coordination and planning skills are fundamental prerequisites
Commitment to providing an excellent level of customer service.
A thorough approach and attention to detail.
An excellent level of customer facing skills, specifically good telephone skills
Good keyboard skills and intermediate level PC skills
Word Excel/Outlook
Team player
Ability to multitask and work under pressure
SAP and C4S experience helpful but not essential as training will be provided
Strong communication and interpersonal skills
Service sales experience is advantageous
Experience in field service organization/coordination roles
Excellent command of spoken/written English
Ability to deliver impactful customer presentations
Willingness to travel up to 20%