Senior Customer Experience Program Manager - Clichy, France - Amazon France Logistique SAS

Amazon France Logistique SAS
Amazon France Logistique SAS
Entreprise vérifiée
Clichy, France

il y a 1 mois

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description
Fluent in French and English

  • Excellent writting skills
  • Bachelor's Degree
- experience leading a Customer Service organization

  • Analytical experience building and analyzing models using various tools
  • Project management experience and ability to drive priorities / results

ABOUT THIS ROLE
This role is based in Paris, France.


ABOUT YOU

  • You are Customer Obsessed. You seek to deeply understand the needs of your customers, both internal and external, and strive to design and advocate for solutions that will delight them.
  • You are Bright. You excel at understanding and diagnosing broken or frustrating customer experiences through qualitative and quantitative data and transforming it into compelling narratives to drive action. You grasp new concepts quickly and are eager to learn anything that will create value. You also easily navigate the people aspects.
  • You are Passionate. You are excited to drive existing opportunities and discover new ones. You imbue a passion for excellence into everything you do, not only raising the bar, but also having fun along the way. Most importantly, you can't wait to be part of a customercentric organisation
  • You are an experienced leader who has a passion for strategic leadership, execution, thinking, and a flexible management style. You can bring strong strategic thinking and thought leadership towards the overall Customer Service vision.
  • You are an advocate for our product and passionate about listening to customers. You understand the complexities of a fastpaced, high performing organization and can handle multiple projects while dealing with change. You have a strong desire to achieve results and continuously raise the bar.
Key job responsibilities
As the Senior Customer Experience Program Manager, you will...

  • Provide strong, dynamic leadership to diverse set of teams, and delivering a highlevel of support to ensure a worldclass customer experience
  • Build strong partnerships with several stakeholders to drive aligned vision, prioritization, and accountability
  • Be responsible for translating the CX vision and strategy to set direction for each function
  • Proactively, anticipate, identify, and resolve challenges that may impair the organization's ability to meet its strategic and financial goals
  • Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility, ensuring your roadmap stays aligned with organization objectives
  • Work closely with cross functional teams to gain alignment from key stakeholders
  • Drive customer experience innovations and foster a culture of excellence
Clichy, FRA

  • Proven track record in the delivery of large scale complex crossfunctional projects preferred in an optimization environment.
  • PMP certified or equivalent project management certification.
  • Passionate about people and customers; you believe that a service can only be as good as its customers believe it to be
  • Data driven with the proficiency to make the right decisions in a complex fast changing environment
Plus d'emplois de Amazon France Logistique SAS
Voir tous les emplois de Amazon France Logistique SAS