Customer Support Specialist - Bas-en-Basset, France - Diagnostica Stago
Description
STAGO presentation:
Joining Stago means contributing to healthcare in a human scale and international company.
World reference in In Vitro diagnostics and privileged partner of laboratories, Stago designs, manufactures and markets throughout the world the widest range of reagents and instruments for hemostasis analysis.
Are you looking for new challenges? If you want to develop and bring your expertise in a company in which customer satisfaction is embedded in its DNA, look no further, we have a job for you
Job description:
We are looking for a Customer Support Specialist to join our Stago BNL Service department. It's an office based function in Leiden, The Netherlands
You will join a team of 8 people and ensure the following missions:
- First level remote support to our customers (Hotline)
- Analysis of reagent or QC cases and setup appropriate action plans
- First level (remote) technical support for our installed equipment
- Strong interaction and communication with your colleagues in the field (FSE and Application)
- Correct followup of KPI's and reports in our CRM system
- Strong collaboration with international colleagues and other departments (Sales, Marketing, Application and Management)
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