CRM Manager - Paris e, France - Deezer

Deezer

Entreprise vérifiée

Paris e, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Company Description

From a French tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world.

Now that Deezer is listed on #Euronext, growth is accelerating fueled by #Thepowerofmusic. Deezer is ideally positioned to play a key role in the continued development of the booming music streaming market. If you're looking for an environment where you can grow and have an impact, this is the perfect time to join Deezer

Our international and passionate teams are spreading the love for music, working to make Deezer the most personal and innovative music streaming service.

We believe music is about diversity & inclusion, multiculturalism and togetherness.
Ready to join the team? Listen
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Job Description:

We are looking for an enthusiastic and forward thinking CRM Manager to join our Paris team.

The CRM Manager will be responsible for the design, the delivery and reporting of the CRM strategy with focus on activation and conversion campaigns.

The mission of the team is to optimize activation, free-to-paid conversion and churn win back through automated, user-centric and cross-channel journeys (both automated and one-off).

The main mission is to work with tech/ product/ data internal partners to design, set-up, launch and track optimized CRM campaigns to free Deezer users.

What you will do:

Develop and implement actionable, multichannel and usercentric CRM strategies to activate users, convert them from free to paid and generate churn winback
Develop and implement test and learn strategies to continuously improve existing automated journeys and create effective campaigns
Find new and innovative ways to engage with users using existing channels and grow our channel mix
Work closely with the Data/Analytics and Product/Tech teams to create the right customer segments and toolsetup to enable the delivery of personalized, usercentric messaging, as well as tracking of campaign performance
Deliver regular reports highlighting achievements, campaign performance and lessons learnt to inform the wider business

Qualifications:

This role is excellent for a person with:

Several years (4+) of experience working in CRM (knowing Braze is a plus)
Ability to think outside the box to create creative campaigns
Proactive and selfdirected
Excellent planning, analytical and project management skills
Great communication skills, written and verbal
Working proficiency in English, an additional language is a plus

Additional Information
At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment.

Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding:

Regular Diversity & Inclusion internal and external talks
Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+
Multiple elearnings and mandatory training sessions for all managers
English and French courses for all, so that everyone can connect and feel included

Beyond benefits like health insurance, transportation, we offer you extra perks like:

A Deezer premium family account for free
Access to gym classes
Deezer parties several times a year and drinks every thursday
Allowance for sports, travelling and culture
Meal vouchers
Great offices always located in dynamic and attractive districts, whether in Paris, London, Berlin or Sao Paulo
Hybrid remote work policy

If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here**