Get - Service Delivery Manager (M/F) - Courbevoie, France - ENGIE Information et Technologies S.A.
Description
Identifiant de la demande:
Lieu de travail: COURBEVOIE, FR, 92400
_Come join one of the most ambitious Transformation Program of Engie_
- ENGIE's strategy to drive the energy transition and to industrialize the company, making it simpler,_
_GET, Global Enterprise Transformation__, is the Program decided by ENGIE to accelerate and standardize the ERP system as well as the effectiveness of processes, embarking the Company on a centrally steered and business-led transformation focused on making ENGIE an integrated industrial company._
- Therefore, GET Program is among the top 5 ENGIE priorities with genuine ExCom sponsorship._
- Be part of the Change and come build the Future at one of the most ambitious Transformation Program of the moment._
To implement this support, we are looking to recruit a:
GET - Service Delivery Manager (M/F)
_The head office is based in Courbevoie (La Défense), with 3 days teleworking per week possible. But we are also looking for international profiles (Full remote)_
The GET program aims to deliver the future business and IT core model with a central "one ERP / One ARIBA / One MDG" platform.
The functional context of the program covers a set of functional areas including accounting, controlling and procurement as main areas, recently extended to Business modules.
The GET program offers a unique opportunity to onboard on one of the most ambitious and strategic Enterprise transformation programs with a very high IT footprint with S/4 & SAP ARIBA as central IT components.
Innovation is at the heart of GET Program with an ambition to implement a best in class processes & solution.
The
Service Delivery Manager is proposed to reinforce GET IT Team, and within the GET IT OPERATIONS Team, be
accountable for all
RUN activities.
This role will be N-2 to GET IT Lead and directly reporting to the GET IT Operations Lead.
Responsibilities:
-
Accountable for all
RUN activities of GET Applications (S4, MDG, ARIBA, SAC,), including evolutive maintenance (Note : the
RUN is delivered by GBS IT, who is
responsible of all the operational activities)
- Define & control RUN SLA (from GBS IT)
- Lead RUN Steering Committee
- Define RUN budget & charging model, challenge & control costs
- With GBS IT, ensure & monitor SLA with external partners
- Ensure industrialization & automation, especially thanks to innovation (DevOps, Agile, AI,)
- Monitor users satisfaction & define associated action plan
- Ensure compliance with ENGIE Rules (internal control, cybersecurity, DRP, Data privacy) in coordination with the Infrastructure & tech lead
- Manage the contracts of service providers, in interaction with the Vendor Management Office
- Drive special RUN projects (retrofits, upgrades, business reorganizations,)
- Secure transition to RUN for each roll out
- Accountable for Release Management (schedule releases, environment usage, release lifecycle,)
Position requirements
- Ability to lead in
matrixial organizations:
Fluent English (oral/written)- Leadership, experience in transverse management and large team cross coordination
- Experience of
working in project management mode: - Rigorous, able to find the right balance between industrialization & day-to-day requirements
- The ability to work independently and as part of a multidisciplinary team is essential
-
Team spirit
- Unité commerciale: GBS
- Division: GBS BS
- IT
- Entité légale: ENGIE Information et Technologies S
A- Type de contrat:
CDI- Type d'emploi: Temps Plein- Expérience professionnelle: Qualifié ( >3 expérience <15 ans)- Niveau d'instruction: Bac+4 / Bac + 5 (Master, MBA)
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