Customer Success Manager - Paris, France - UpSlide

UpSlide
UpSlide
Entreprise vérifiée
Paris, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description

We're looking for a
Customer Success Manager to be a point of contact for our clients and and to ensure their satisfaction and renewal through innovational and educational ways.


Client satisfaction & empowerment

  • Build strong and permanent relationships with your client
  • Lead business reviews and introduce your client to new features relevant to their use case
  • Organize webinars to train your clients on specific features
  • Organize and lead meetings to create or strengthen your relationship with your client
  • Identify and empower UpSlide ambassadors among your clients
  • Work closely with the Sales teams to identify opportunities
  • Lead workshops with our Product team to represent your clients' voice

Data analysis & innovation

  • Analyze your clients' usage statistics to proactively propose levers to increase them
  • Collect and process customer feedback
  • Innovate by creating new onboarding tools such as Webinar, statistics dashboard, and newsletters
  • Organize events to promote UpSlide

You are a great fit if you have:


  • 0-3 years experience as a CSM, ideally in the tech sector
  • Bilingual level in
    French and
    English:
  • Proficiency in
    Microsoft Office:
  • An ease when speaking (you want to progress in this area)
  • A fondness for teamwork and collaboration with different professions
  • An analytical mind that helps you solve customer problems
  • An eye for detail

We'd love it if:


  • You are interested in building lasting relationships with your clients
  • You have an empathetic, patient, serviceoriented mindset
  • You have an educational spirit.
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