Service Desk Manager - Uchaud, France - Sakata Vegetables Europe

Sakata Vegetables Europe

Entreprise vérifiée

Uchaud, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

Full-time permanent position, Uchaud (30)

Context
European Sakata Holding (ESH) is an entity in charge of the governance, establishing global services and
key projects management for Sakata's activities in vegetables and ornamental seeds, in Europe, middle
East and Africa (EMEA). With our wide array of vegetable seeds, we want to create a confidence-based
relationship with our customers, working to our age-old motto of Quality, Reliability and Service.

The EMEA IT department is a central shared services team which manages projects and systems

throughout EMEA, with 700 users in 13 sites in 8 countries. The group relies on a small team of experts

and project managers close to the business who manage high-level external services delivered through a

global infrastructure in the private and public cloud.

Missions***You will be responsible for the quality of direct user support within our EMEA IT Department. You will

participate in the following missions throughout the EMEA zone, as part of the Service Desk team:

Manage the user support team of two technicians, maintaining an optimal level of training and participating

in their continuous improvement.

Coordinate requests & incidents related to the Service Desk activity: control and process the flow of

incidents and requests according to priorities.

Maintenance in security conditions: ensure proper level of vulnerability for our endpoint
Manage the industrialisation and documentation of tools and platforms required for the activity.
Maintain a high level of reliability of stock and asset tracking.
Provide change accompaniment to our users (communication, documentation, and procedure).
Coordinate and monitor all service providers.

support of and in addition to the technicians.***Profile***helpdesk activity (ideally including small team management). You have significant experience of ITIL,

incident management processes and management of ITSM tools in the workplace, a good knowledge of

Microsoft (Windows 10/Office 365 /SharePoint) and mobile (Ios/Android) environments, as well as Office

365 / Intune / SharePoint / Teams and IP video conferencing rooms (Teams). You are a highly disciplined

professional with excellent organisational and planning skills, enabling you to work efficiently in a dynamic

environment. You are proactive in participating in development and change management. You are

dynamic, a team player and have good interpersonal skills. The international dimension of the IT

department requires a good level of English (reading and writing).

Application***This position is available as soon as possible, in Uchaud, between Nîmes and Montpellier (some short

travels abroad might happen). If this job offer match with your professional project, please send us your

Thank you for your interest.