Operations Supervisor - Gif-sur-Yvette, France - Capago International

Capago International
Capago International
Entreprise vérifiée
Gif-sur-Yvette, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description

| WHAT TO KNOW BEFORE APPLYING

  • You have to be fluent in
    Spanish, English & Italian (written spoken)
  • Being fluent in
    French would be a great advantage
  • Team Management experience mandatory
  • Experience in the visa industry is a big plus
  • This position is based in Quito
  • Ecuador
  • Resumes needs to be sent in
    English

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| SUMMARY


The Supervisor works in close collaboration with the Operations Manager of the branch, to ensure the proper execution of the specifications and the expected quality of service.


| RESPONSIBILITIES
As an Operations Supervisor you will be responsible for:


  • Supervising all branch daily operations by:
  • Being in constant support of the team;
  • Solving problems independently and ensuring good continuity of operations;
  • Handling customer complaints and feedback.
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Managing the liaison and relationship with the represented consulate / embassy when the Operations Manager is absent ;
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Guaranteeing the performances of the employees by:

  • Monitoring and communicating operational key performance indicators;
  • Preparing and leading team meetings;
  • Guaranteeing the good organization of the teams in order to optimize operational efficiency;
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Ensuring the well-being of operational teams:

  • Reporting to the Operations Manager any issues that may affect employees.

| COMPETENCIES
As an Operations Supervisor, you need to demonstrate the following competencies:

  • Ability to make operational decisions;
  • You have to be fluent in
    Spanish, English & Italian (written spoken) ;
  • Being fluent in
    French would be a great advantage
;

  • Sense of responsibility ;
  • Team management and skills development;
  • Serious ;
  • Organized ;
  • Reactive ;
  • Rigor.
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