Care Officer Italy - Bordeaux, France - Yescapa
Description
IN YESCAPA WE TRUST
Working at Yescapa means being part of our corporate culture:
- 13 different nationalities, a real melting pot
- sharing skills and team moments
- societal commitments
- a self-care tool via Moka Care
- 100% covered health insurance
- important life moments and the need to work from the other side of the world: We listen to the needs of our employees
- restaurant vouchers with Swile
CHALLENGES TO FACE
Being part of the Italian team and reporting to the Country Manager Italy, you will support our Italian-speaking community, develop our offer, and increase our conversion rate in this market.
This is a versatile and multi-tasking position primarily focused on customer support during the high season and on managing and implementing our vehicle offerings during the low season.
Your main missions include:
- Participate in various actions ensuring the smooth running of rental departures (document checks, user followups, etc).
- Having fluent communication in english with colleagues in other countries, if crossborder booking.
- Managing user feedback (moderation and validation of reviews).
- Handling and followup of claims during and after rentals.
- Mediation between parties and liaison with the insurance partner.
- Prospecting new owners of motorhome and campervan and onboarding/optimising their listings.
- Implementing targeted actions to improve conversion rates.
- Participating in the development of our business.
PROFILE
Yescapa is committed to cultural diversity, gender equality, and the employment of disabled workers.
Qualifications:
- Fluent in Italian and have a good level of English (French is a plus).
- Excellent communication and problemsolving skills.
- Patient and empathetic with a positive attitude.
- Attention to detail with the ability to multitask.
- Strong organisational and time management skills, with the ability to prioritise tasks and work effectively under pressure.
- Previous experience in customer relations.
- Comfortable with working remotely and in a fastpaced environment.
- Knowledge of the travel or tourism industry is a plus.
BOARDING KIT
Contract Type:
Seasonal Fixed-Term Contract
Duration: 6 or 9 months
Position to be filled from April
Salary:
€24k gross annual
Location:
Bordeaux / remote
ITW PROCESS
- An initial general interview with our HR team.
- A second jobspecific interview with your future manager.
- If everything goes well, let's get started with your onboarding
Type d'emploi :
CDD
Durée du contrat : 6 mois
Salaire : 24 000,00€ par an
Avantages:
- Horaires flexibles
- Prise en charge du transport quotidien
- Travail à domicile occasionnel
Exigences linguistiques flexibles:
- Français non requis
Programmation:
- Travail en journée
Lieu du poste :
Télétravail hybride Bordeaux)
Date de début prévue : 02/04/2024
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