Téléconseiller Commercial - Soissons, France - Galileo Global Education France

Galileo Global Education France

Entreprise vérifiée

Soissons, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Telemarketer / Customer Service Relations Officer:

job summary:

key purpose of the role:

Act proactively in order to minimize information and tools gaps with the aim of improving the service offered
Find effective solutions in managing a complaint or disservice demonstrating the value of the Company
Create a climate of trust to retain customer loyalty
Adopt and comply to the Company standards and procedures
Follow direction, suggestions and communication from the team leader in order to maximize service efficiency and sales results
Contribute to create and maintain a highquality work environment so all team members are motivated to perform at their highest level

education & skills:

Language capabilities:
3 Officers: fluency in english (french is a strong plus); at least one with good french (able to backup for emergency or residual cases the "french speaking" officer)
1 Officer : fluency in French and english (italian is a strong plus)
Any officer: able to speak in spanish or portoguese is a strong plus
At least 3 year of experience in customer service (phone channel inbound and outbound mandatory)
Analytical capabilities potential
Strong communication and listening capabilities
Strong sales and problem solving approach
Strong teamworking approach
Able to work under pressure
Good knowledge of excel and power point and CRM tools (Salesforce experience is a plus)
Available to work on shifts (Monday to Friday opening hours between 8am and 8 pm)