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Tech Lead Solution Centre de Contact
il y a 2 jours
Solocal Boulogne-Billancourt, France À temps plein1er acteur français du marketing digital, Solocal est le premier partenaire de toutes les entreprises locales, que ce soit des ETI, TPE, PME, mais aussi des grandes enseignes à réseaux ou des collectivités. Sa mission : dynamiser la vie locale. · Chaque jour, Solocal conseille e ...
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Network Engineer
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceEVPN-VxLAN/MPLS IP fabric for datacenter and international backbone infrastructures · Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact cente ...
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Network Engineer
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceNetwork Engineer - Paris, France · EVPN-VxLAN/MPLS IP fabric for datacenter and international backbone infrastructures · Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI tech ...
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Senior VoIP Engineer
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceFounded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions. In the last 4 years, Diabolocom has experienced double-digit growth each year. · Today, we are at the turning point of our development, looking for new talented team players. Diabolocom ...
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Technical Manager EMEA
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer · interactions ...
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Technical Product Owner/Manager
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. · Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions a ...
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DevOps/SRE Engineer
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions acr ...
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Human Resources Director
il y a 3 semaines
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. · Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions ...
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Front-end AI Web Developer
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. · Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions a ...
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Head of Technical Support
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer · interactions a ...
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DevOps Engineer, m/f/d
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions acr ...
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Remote Web Developer
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. · Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions ...
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Technical Product Manager
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. · Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions ...
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Head of Employment
il y a 3 semaines
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. · Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions ...
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Head of Employment
il y a 1 semaine
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. · Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions ...
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Head of Software Engineering
il y a 4 semaines
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions acr ...
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Senior Software Engineer I
il y a 4 semaines
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions acr ...
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Machine Learning Research Engineer for Speech Technologies
il y a 4 semaines
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions acr ...
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Sales service engineer
il y a 4 semaines
zeroG - AI in Aviation Paris, FranceDiabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions acr ...
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Techlead Outils Centre D'appel
il y a 3 semaines
5COM Consulting Boulogne-Billancourt, Franceles équipes CRM Salesforce et ses interlocuteurs métier (product management en particulier), le un Techlead Outils Centre d?appels aura la responsabilité technique des outils Centre d?appels (Diabolocom) · - Mise en ?uvre : Effectuer la configuration et les développements Diabolo ...
administrateur Call Center Diabolocom - Boulogne-Billancourt, France - 5COM Consulting
Description
Votre rôle sur le soutien technique
Assistance de niveau 2 aux utilisateurs notamment Télévente et Service Client
Traiter les demandes transmises par le HelpDesk N1 dans les délais impartis.
Appliquer les bonnes pratiques de résolution des tickets
Analyse et qualification des demandes : incidents techniques et applicatifs, demandes de services, d'évolution ou de changement
Résolution ou orientation vers l'expertise de niveau supérieur et suivi de l'escalade.
Capitalisation des solutions par la mise en place de procédures et l'actualisation de la base de connaissance
Administration des demandes de services par la création / modification de comptes, profils, groupes de trafic, règles de routage, campagnes d'appels, ...
Partage de ses connaissances et accompagnement de la montée en compétence des membres de l'équipe Télécom
Relation et suivi avec le support des partenaires de téléphonie (incident, escalade, etc.)
Votre rôle sur les projets
Création de nouvelles campagnes d'appels et paramétrages associés
Développement de script post-appels
Evolution des SVI existant ou création de SVI
Tests d'intégration avec le CRM Salesforce
Vos atouts
Connaissance technique et fonctionnelle significative des centres d'appels, entrants et sortants : SVI, CTI avec Salesforce, campagnes d'appels, compétences et groupes de trafic, enregistrements, supervision et statistiques
Connaissance d'une solution Call Center du marché (idéalement Diabolocom, mais la connaissance d'une autre solution équivalente du marché est suffisante et une formation Diabolocom pourra être dispensée) :
Création de scénarios
Administration de la PF
Création de Wallboard
Utilisation des API Salesforce, Diabolocom ou autres.
Maitrise des statistiques et du pilotage
La connaissance de Salesforce et/ou de l'intégration CTI entre un outil de CRM et un outil « Centre d'appels » serait également un plus.
Connaissance d'ODIGO serait un plus
Savoir documenter et suivre les procédures internes ou consignes
Capacité à prendre du recul pour évaluer la criticité pour l'utilisateur (interne et final)
Capacité à être positif, à proposer des solutions, dynamisme
Capacités relationnelles pour adapter son niveau de communication à l'interlocuteur
Curiosité et adaptabilité pour monter en compétence sur de nouveaux périmètres
Rigueur pour respecter les procédures
Compétences demandées
Compétences
Niveau de compétence
Centres d'appels
Expert
Diabolocom
Confirmé
Ou autres outils call center (Vocal com / Genesys / prosodie)
