Team Leader - Lyon, France - Diesel

Diesel

Entreprise vérifiée

Lyon, France

il y a 1 semaine

Posté par:

Sophie Dupont

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Description

Team Leader H/F - Store Lyon:

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry.

While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market.

Diesel is a truly worldwide organization.

It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

Reporting to the Lyon Store Management, the Team Leader will be responsible of leading and coaching the sales team, building Client relationships, and proactively fostering the achievement of sales goals and ensuring the delivery of an excellent Client experience, aiming at the achievement of assigned store objectives on a monthly basis.

Your key responsibilities:

Lead the Client Advisors team, aiming at transforming each client experience into special moments by creating a handcrafted experience
Together with Store Management, responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product
Lead a high performing client facing and service orientated team.
Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience.
Support the Store Management in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a handcrafted 360° experience for the client
Demonstrate best in class sales and selfleadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful client relationships through CRM initiatives
Guarantee the efficiency and effectiveness at floor level in terms of clienteling, display, merchandise, cleanliness, grooming etc. taking action to solve problems with positive outcomes

Requirements:

At least 3 years of previous experience in a managerial role in luxury retail, coordinating, training and empowering a Client Advisor team
A proven track record delivering sales in a luxury retail environment, as well in Clientelling activities
Excellent understanding of the luxury sector and product sensitivity
Strong communication skills and commercial mindset
Digitally aware and open to new ways of working
Ability to interact effectively with foreign clients
Passion for Diesel Brand, product and heritage

Language proficiency:
English and Italian are mandatory. Any additional language is considered a plus

What we offer
A competitive pay depending on your performance: you will have commissions on individual sales as well as an incentive on Store targets
A range of development opportunities in Diesel and OTB group Store network in Italy and abroad
A generous employee discount on Diesel and OTB group Brands
A awesome, young and dynamic team
‍ Highly inclusive working environment
Lunch vouchers for each working day

Main Responsibilities

Support the Store Manager in driving the Store strategy to achieve the best sales performance and creating a handcrafted 360° experience for the client
Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives
Role model best in class sales and selfleadership by playing an active role within your team, and take action to solve problems with positive outcomes
Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment
Empower and support your colleagues to accomplish tasks effectively and generate enthusiasm and energy to create positive team spirit
Build and maintain relationships by instilling a sense of belonging and a positive, forwardthinking mindset

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first:

we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

#SalesAssistant #LI-LZ #DSL