Head of Customer Insights - Paris, France - Qonto

Description

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by AlexandreandSteve in July 2017, Qonto has rapidly gained trust, serving over 450,000 customers. Thanks to our wonderful team of 1,400+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

Customer focus | Prioritize customers in everything you do

• Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

• Integrity | Always do what's right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Discover the steps we took to create a discrimination-free hiring process.
Join us as the Head of Customer Insights to spearhead the transformation of Qonto's approach to customer knowledge. You will be the architect behind centralizing, analyzing, and deploying actionable insights that will shape the future of our products and strategies, enabling Qonto to maintain its position as a leader in the fintech sector.

As a Head of Customer Insights at Qonto, you will

• Translate customer data into actionable insights and recommendations and communicate them effectively across the organization to feed business prioritization, product roadmap, go-to-market strategies, acquisition/sales strategy and strategic projects
• Define business-relevant customer segments, and enrich Qonto's knowledge of these segments through 360° data collection initiatives
• Lead the creation and execution of a comprehensive roadmap to centralize and valorize customer insights across the organization
• Build and mentor a team dedicated to extracting, analyzing, and communicating customer insights
• Foster collaboration with key departments including Product, Marketing, Sales, and Strategy to ensure insights inform decision-making and strategy, including BI/Data Science, Growth, Sales, Product, PMM, Strategy, and Customer Service, to ensure customer insights are effectively integrated
• Implement and optimize tools and processes for efficient customer insights gathering, analysis, and distribution
• Champion a customer-centric culture, influencing product development and marketing strategies

What you can expect

• A dynamic and ambitious team focused on revolutionizing the finance industry for SMEs and freelancers
• The opportunity to build the Customer Insights function from the ground up, with significant investment and support from senior management
• A culture that values strategic thinking, data-driven decisions, and cross-functional collaboration
• The chance to make a tangible impact on the company's strategy and product development

About your future manager

• Their background:You will directly report toMarion, our Global Marketing and Communications Director, with extensive experience in marketing and customer insights, known for her collaborative leadership style and dedication to mentorship. She brings a wealth of knowledge in leveraging customer insights for strategic decision-making

About You

• 10+ years of experience in consumer research or analytics, with a proven track record in leading a team in an international context
• Demonstrated ability to drive insight-driven strategies within a large-scale organization
• Exceptional analytical skills, with experience in statistical methods and data analysis tools
• Strong project management capabilities, able to lead multiple initiatives simultaneously
• Excellent communication and collaboration skills, able to influence across departments and levels
• Location and Remote Work: Based in Paris (up to 2 remote days per week) or fully remote with weekly visits to the office

Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

• Offices in every country to welcome you anytime you want (France, Germany, Spain, Italy and Serbia);
• Tailor-made remote work policy depending on the job you apply for;
• Competitive salary package;
• Ameal voucher;
• Public transportation reimbursement (part or global);
• A great health insurance (depending on the country);
• Employee well-being initiatives: access to Moka Careto take care of your mental health and great offers for sports and wellness activities;
• A progressive disability, and parenthood policy as part of our commitment to theParental Act(1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners;
• Monthly team events

Our hiring process

• Interviews with your Talent Acquisition Manager and future managers
• A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

To learn more about us

Qonto's Blog|Les Échos I L'Usine Digitale |Courrier Cadres
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