Regional Customer Service Director - Craponne, France - bioMérieux

bioMérieux

Entreprise vérifiée

Craponne, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

A family-owned company, bioMérieux has grown to become
a world leader in the field of in vitro diagnostics. For 60 years and across the world, we have imagined and developed
innovative diagnostics solutions to
improve public health.

Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking four our Customer Service Director EMEA.

Your role will be to organize and act as facilitator for our Customer Service Industrial Applications community across Europe-Middle East-Africa region (EMEA).

Beyond managing the Regional Expert team's activities, key mission will be to partner with both local & Global Industrial Applications Customer Service teams to develop and implement a customer service strategy for the region and to contribute to our ambition revenues & profit-wise by:

Enhancing customer satisfaction and loyalty towards bioMérieux solutions,
Driving efficiency in the delivery of our services and
Evolving customer service activities to play a crucial role in the region

What will your responsibilities be at bioMérieux ?

Team development & Performance Management
Build a high performing Customer Service operations team, by improving service processes, optimizing endtoend service organizations and following main service KPIs
Ensure a strong level of managed employee engagement
Lead a range specific Implementation team
Strategic Leadership & Collaboration
Lead and manage all regional Customer Service procedures and activities to align with EMEA Industry's overall business objectives
As member of the EMEA Leadership team provides relevant Customer Service insight ensuring our service strategy is seamlessly integrated with the regional objectives
Foster collaboration across all clusters, regions and functions to facilitate best practices adoption and execution
Projects Management
Ensure rollout of key service projects and initiatives across the region,
Ensures critical system, software updates and Field Actions are timely deployed in the field and accurate installed based information is maintained
Compliance, training & expertise deployment
Act as an escalation point to drive to resolution of complex situations with regional/local compliance & regulatory authorities for ranges under your responsibility
Ensure knowledge acquisition & provide remote and onsite field expertise to local Service teams by acting as an experts unit on ranges under your responsibility

Who are you ?

At least 8+ years management experience with solid technical service experience at regional or cluster of countries
Technical degree (i.e., ASbiology, SEengineering, ITcomputer/networking, Serviceeducation, etc.)
Strong leadership and influencing skills
Good communication and interpersonal skills in multicultural environment
Ability to work and travel internationally.

Fluent in English