Digital Workplace System Analyst Analyste de - Lyon, France - World Health Organization

World Health Organization
World Health Organization
Entreprise vérifiée
Lyon, France

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Sophie Dupont

Posté par:

Sophie Dupont

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Description

Grade:
G5


Contractual Arrangement:
Fixed-term appointment


Contract Duration (Years, Months, Days)

Job Posting:
Jul 21, 2023, 7:10:15 AM


Closing Date:
Aug 12, 2023, 4:59:00 PM


Primary Location:
France-Lyon


Organization:
Information Technology Services


Schedule:
Full-time


PURPOSE OF POSITION


The International Agency for Research on Cancer (IARC) is the cancer agency of the World Health Organization (WHO) and is based in Lyon, France.

The objective of the IARC is to promote international collaboration in cancer research.


The role of the Section of Support to Research (SSR) is to support the achievement of IARC's scientific objectives through efficient and effective management of the Agency's resources and provision of administrative services, ensuring accountable risk mitigation and implementing strategies to strengthen capacities and maximize IARC's impact.


The ITS main objective is to maintain, develop and ensure smooth IT services through its main core functions including but not limited to IT Governance, Information System, Digital Workplace, Scientific IT, Cyber Security and Hybrid Infrastructure.


Within the Information Technology Services (ITS) Group, the incumbent is running the solutions supporting the IARC Digital Workplace, their evolution according the ITS Roadmap and participate in and promote the digital transformation of the Agency in collaboration with other departments to the IARC workforce.


DESCRIPTION OF DUTIES


Under the supervision of the Information System Officer, the incumbent supports a portfolio of services of the IARC Digital Workplace.

He/she ensures smooth integration of those services in the overall IARC landscape.


The incumbent is also expected to act as a reference on the technology stacks associated with those services and as a focal point for in-house solutions based on these stacks.


Summary of the assigned duties:

1.
Build and pursue evolution of the Digital Workplace
1.1. To gather, refine and write specifications to fulfil IARC needs.

1.2. To implements and integrate services and components related to technical specifications.

1.3. To help integrate new services according to IT roadmap and implementation plan.

1.4. To assist migrating and decommissioning legacy systems and reducing technical debt.


2.
Administer the solutions of the IARC Digital Workplace (product owner)
2.1 To ensure continuous run of the services in his/her portfolio.

2.2 To stay abreast of the evolutions and enhance existing services.

2.3 To anticipate impactful changes.

2.4 To transfer knowledge to the IT support and operational team for efficient support.

2.5 To solve problems escalated by the IT support and operations teams.


3.
Support users
3.1 To participate in the change management process, facilitating user adoption.

3.2 To prepare user documentation (procedures, training materials, user manuals, presentations).

3.3 To offer second-level support to user.

3.4 To identify or build training courses, documentation, training materials and guidelines for all activities under the incumbent's responsibility.


4.
Cybersecurity


4.2 To collaborate with the Information Security Officer, and the IT department, in ensuring the implementation of IT Roadmap area on Cyber Security.


WHO COMPETENCIES

  • Technical Expertise
  • Producing results.
  • Moving forward in a changing environment.
  • Teamwork.
  • Communication.

SKILLS

Essential:


  • Strong systemic intelligence
  • Organization and problemsolving abilities
  • Capacity to work on parallel projects and tasks
  • Ability to work autonomously and to prioritize in a changing environment
  • Ability to write enduser documentation and training
  • Demonstrated tact, professionalism, and flexibility in assisting others.
  • Appetite to adopt and advocate for new technologies
  • Advanced knowledge of:
ü _Microsoft Office 365 (Teams, OneDrive, Exchange)_

ü _Workflow systems._

ü _Programming language _
- _SharePoint Online, Teams & Office 365_


Desirable:


  • Trainer capacity (certification)
  • MS Certification is an asset


  • SharePoint 201

  • Knowledge of K2 or SAP (ABAP)
  • Familiarity with ERP systems
  • RPA solutions

REQUIRED QUALIFICATIONS

EDUCATION

Essential:

Completion of a secondary school education, plus two years of specialized studies in computer science, information technology or relevant field recognized by a diploma (BTS, DUT, license, license pro or equivalent).


Desirable:

University degree in computer science, information technology or relevant field.


PROFESSIONAL EXPERIENCE

Essential:

At least five years of relevant experience in managing IT services.


Desirable:

Work experience at the international level, especially working with or within organizations of the UN family.


USE OF LANGUAGE SKILLS
Excellent knowledge of English or French with working knowledge of the other language.

**OTHER SKILLS (IT
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