Ana Luzetti

Customer Service Management | Administrative Services | HR | English teacher for children (babysitting)

Faculty of Technology – Araras, Brazil | 07/2017 - Present 

Higher Education Industry 

Administrative Specialist | 09/2019 – Present 

Academic Coordinator | 07/2017 – 08/2019

• I am responsible for managing and leading the administrative department with a focus on HR (salaries, admission and termination process, internal communication, and employee support), contract administration, support to management in project development and financial process management.
  
   

Nestlé – Araras, Brazil | 07/2015 to 05/2016

Largest food and beverage company in the world

Logistics Assistant

• I worked in the logistics department analysing the KPI of the loading deadline until delivery to the customer. I was in charge of preparing reports as well as monitoring logistics from distribution centre to end customer and to re-supply centers. 
  Achievements:
• Responsible for training incoming employees.
• Acted with the team to develop improvements to reach targets defined annually by the organization

Vivara/Grupo Tellerina - São Paulo, Brazil | 10/2014 - 07/2015

Luxury Jewelry 

Assistant Auditor

• Branches' inventory compliance control. 
• Elaboration of auditing process for diagnosis. 
• Experience with integrated management and control system and its supply.
• Provided administrative support for audited stores.

Full Time Student | 08/2013 - 10/2014

• LSA central London School, London | 08/2013 - 12/2013 | English course 
• Full Time Bsc Student | FHO - Fundação Hermínio Ometto | 01/2014 - 10/2014 | Participated in the 9th FHO Scientific Congress “Challenges of Living in the 21st Century”, 6th International Congress, 8th Scientific Initiation Congress - PIBIC - CNPQ, presented my scientific work entitled: “Motivation of employees within organizations in order to improve the work environment”. 

Prata Laminação de Metais – Araras, Brazil | 08/2010 a 08/2013

Metal Lamination Industry

Customer Service Representative | 11/2011 a 08/2013

Administrative Assistant |08/2010 a 10/2011

• Managed a number of key customer accounts with KPI's and performance reporting
• Developed relationships with both existing and new customers
• Handled drivers and customers support by phone, email, chat and in person.
  Achievements:
• Setup of the area and shipping processes.
• Developed post-sale support.

• 2019 - 2020 : MBA in Human Resources | FGV – Fundação Getúlio Vargas (São Paulo, Brazil).
• 2010 - 2014: Bachelor’s degree in business management | FHO - Fundação Hermínio Ometto (Araras, Brazil)