Kateryna Oplakanets

My superpower at work is my desire to help. I believe that whatever we offer, in the first place, is about being helpful to people. This is what I learned when I started to make my first pocket money at my dad’s restaurant as a simple waitress and spent five years at customer relations jobs in the USA. The same worked out when I returned to Ukraine to graduate from the university and support my only parent.

I’ve worked in catering, tourism, distribution, and civil aviation domains. Yet, in my last nine years, I spent in Ukraine’s top intellectual property company doing lots of paperwork and communicating with people. My overseas experience taught me to work hard and smart. So, at a certain moment, I found myself consulting about 40% of my department’s international clients, including some sensitive cases entrusted by my superiors.

However, there is nothing we can do in life against the acts of God, and in February 2022, my family and I moved to France. Here, we faced new cultural and linguistic challenges that we are overcoming little by little. This is why I launched myself into a search for a job away from my homeland.

I understand that I might not be a super fancy, top-notch, highly effective business scaler, but I certainly know how to understand people’s needs and work hard enough to fulfill daily routines that comprise that business success.

- Consulted up to 40% of the company’s International clients 
- Increased the inflow of referral clients by up to 30% as a result of work with existing customers
- My achievement was upscaling customer loyalty and satisfaction levels through prompt response and high-level expertise
- My primary responsibility was international communication, assisting clients in IP matters, advising on strategy, collaborating with IP offices and attorneys worldwide
- Handled correspondence, provided estimates, promptly responded to inquiries through chat, phone and email
- Supported daily operations, conducted searches, generated documentation, created invoices, managed due dates
- Analyzed data, optimized processes, and filed reports
- Managed and monitored trademark portfolios, including filing applications, renewals and assignments
- Ensured accuracy and quality of services for clients
- Analyzed demands and provided optimal solutions
- Handled complaints and fostered customer relations through dialogue
- Enhanced and maintained the database
- Collaborated with departments to create growth opportunities
 

Management in Tourism and hospitality industry