Mariam El Hammoumi

J-1 candidate, does not require sponsorship

 “The only way to do great work is to love what you do.” – Steve Jobs I believe the best ideas come when curiosity meets action. I’m driven by challenges, inspired by growth, and passionate about creating solutions that leave a lasting mark. Every project is a chance to learn, innovate, and surprise myself—and others. And I’m just getting started, eager to explore what we can create together. ✨

Customer-focused professional with strong experience in Customer Support Management, customer experience, and service operations. I have led customer support activities for the French market, managing daily workflows, multi-channel interactions, KPIs, and service quality.
I work cross-functionally with Product, Marketing, Compliance, and Finance teams to resolve issues efficiently and improve customer satisfaction. My background also includes experience in digital marketing, language education, sales, and multicultural communication, demonstrating adaptability, strong interpersonal skills, and a data-driven, solution-oriented mindset.

Bachelor’s Degree in Applied Foreign Languages (International Communication & Business) from Université Toulouse – Jean Jaurès, with a strong focus on international communication, digital marketing, and business strategy, supported by a trilingual academic background (English, French, Spanish). This foundation is complemented by professional certifications in Data Science, Business Analysis, Data Visualization (IBM) and Cloud Fundamentals (AWS), strengthening my ability to analyze data, optimize processes, and support data-driven decision-making in customer-focused and international environments.