Monisha VELMOUROUGANE

Client Support System Manager with 2 years of experience and a strong foundation in project coordination and digital tools. Currently pursuing MSc in International Business to enhance global business acumen. Eager to contribute to impactful projects that improve client satisfaction and operational efficiency

Geetha Eswari Polymers, India  as Client Support System Manager from  OCT 2022 – OCT 2024. Managed and support operations for 50+ B2B clients, reducing issue resolution time by 30% through efficient ticket tracking and prioritization. Coordinated cross-functional teams to resolve client issues and deliver solutions within defined timelines. Spearheaded CRM tool integration (HubSpot), improving tracking transparency and increasing client satisfaction score by 20%. Initiated monthly performance reviews with stakeholders to ensure alignment on KPIs, leading to a 15% increase in customer retention. Collaborated with IT and QA teams to document and streamline workflows, cutting manual work by 25% through process automation

I am currently pursuing an MSc in International Business at EMLV Business School, Paris, where I’ve developed strong expertise in strategic management, digital marketing, cross-cultural leadership, and business transformation. My coursework and projects have focused on international market analysis, digital innovation, and sustainable business strategies, supported by hands-on experience in client support system management. This combination of academic training and professional experience has strengthened my analytical, communication, and project management skills key assets for a role in business development and consulting.