Paul Trévilly

Passionné par l’hôtellerie et le service haut de gamme

 Hotel W Verbier, Switzerland
Guest Relation: Attend to special guests and answer their inquiries, Anticipate guest needs and build relationship, Manage complaints, Review guest arrival lists to offer a warm greeting, Ensured room availability to maximize occupancy
Ritz-Carlton Geneva, Switzerland
Night Auditor: Assisting with the overall operations of the hotel during the night time hours including handling all phone inquirers, hotel reservations, undertake all night audit procedures, follow up on guest requests and complaints. Prepare room service orders and deliveries, Managing front of the house, Coordinate all security and emergency procedures
Domaine de Murtoli Sartène, Corsica, France
Team Leader: Opening of a brand new 5 star « Hotel de La Ferme » Implementation of standards and procedures Manage a team of 11 people, maintain a high level of personalized service, participate in hotel operations, ensure good communication between each department
Domaine de Murtoli Sartène, Corsica, France
Landscape Gardener: In charge of the maintenance of the gardens and green spaces of the domain
Hotel Marinca & SPA Propriano, France
General Manager Assistant: Supervise and participate of the operations of the hotel in order to achieve the desired sales and profit goals, maintain a high degree of guest satisfaction
Four Seasons Hotel George V Paris, France
Back Office Concierge: Tailor-made service, emails processing, organizing guests stay, activities / dining
recommendations and reservations, front office assistance, ensure the processing and follow up of all guests requests
Hyatt Regency Sydney, Australia
Concierge: Managing bell staff (16people): drivers, porters, commissioners. Setting work schedules, assigning duties,
supervising day-to-day work, Organise guests stay, Suggestions for entertainment, dining
Château Saint-Martin & Spa, Oetker Collection Vence, France
Receptionist: Front Office: check ins/outs, assigned rooms to guests, preparing bills and taking payment
Back Office: Reservations processing, optimise procedures, sort and distribute communications in a timely manner
Hotel Le Bristol, Oetker Collection Paris, France
Guest Services: Pageboy, Porter, Parking valet, Groom, personalized service, concierge support, training interns
Cap Est Lagoon Resort & Spa, Relais & Châteaux Le François, Martinique
Housekeeping Manager Assistant: Organise and plan the working days of the housekeeping staff, ensure and contribute to the maintenance and cleanliness of the suites and public areas

European Bachelor in International Hospitality Management  CMH PARIS

Master of Business Administration in International Hospitality and Luxury Brand Management. CMH PARIS