Shweta patil

Dedicated and skilled software professional with extensive experience in customer-facing roles, specializing in

troubleshooting and resolving complex software issues. Proven ability to work effectively in remote and team

environments, including working in shifts. Fluent in English and experienced in interfacing with cross-functional

teams to ensure customer satisfaction. 

AMDOCS, INDIA [ 2020-2023]

Software Engineer

• Engaged with customers via multiple channels (ticketing system, live chat, screen sharing tools) to identify and

resolve technical support requests, continuously educating clients on platform usage..

• Reproduced customer environments and issues to diagnose and troubleshoot complex software problems related to

Linux environments, cloud services, and software integrations.

• Provided level 2 and level 3 support, managed production incidents, and resolved support tickets promptly.

• Conducted Root Cause Analysis (RCA) to identify underlying issues and provided effective solutions in

collaboration with the engineering team.

• Participated in product conversations with internal teams, leveraging feedback from client interactions to inform

product development.

• Authored documentation for new features and improvements, enhancing codebase maintainability and usability.

• Implemented automation solutions for repetitive tasks using Python and Shell scripting, resulting in increased

productivity and reduced human error.

• Developed and managed microservices-based architectures using JAVA Spring Boot, Kubernetes, and OpenShift

for scalable and modular software solutions.

• Proficient in working with REST APIs and using Postman, implemented RESTful APIs and integrated them with

front-end services.

• Debugged code utilizing the ELK stack (Elasticsearch and Kibana) and maintained database systems, including

SQL(MySQL) and Couchbase, executing complex queries to support client reporting and optimization needs.

• Utilized Kafka for message streaming and various tools like Grafana and Dynatrace for monitoring and

performance analysis.

• Participated in on-call rotations, including weekend availability, to ensure 24/7 coverage for global customers.

TWINTECH CONTROL SYSTEMS [2019(3 mos.)]

Summer Intern

• Led the development of an innovative IoT-based project utilizing C++ for embedded systems.

• Collaborated closely with hardware engineers to integrate software components with IoT devices, ensuring

compatibility and optimal functionality.

• Designed an IoT based wireless sensor for measuring different atmospheric parameters like temperature, humidity

etc., at any given time and place in real time.

• Technologies used were - C++, Python, Microcontrollers, JavaScript etc.

Master of Engineering(ME) Pune University, India

COURSE : Computer Science (Data Science)

Bachelor of Technology(BTech) Pune University, India

COURSE : Electronics and Telecommunications