Tarek HELASSEH ALSEBAI

I am an open-minded individual with a good experience in Java and .Net. 
I work effectively both as team member and independently. I am eager to be challenged in order to grow and improve my communication and professional IT skills gained through previous experiences.

I worked as Product Definition Analysis in the Mobility and Insurance team. This role helps me to gain experience in designing API services (EDIFACT, XML, JSON), Software solutions, Infrastructure enhancements and customer support. My responsibilities have included analysis and development of business new requirements, enhancement on the current product functionalities, new API web service solutions, and building business KPIs dashboard using Splunk. 

In addition to those responsibilities, I was part of several initiatives to explore computer sciences technologies, especially Machine Learning technology, which led us to improve the way we save/use our data. This opened the door to attract talented people to work on embedding these methods into our functionalities. 

Between 2021 and 2023, I started a new role as Scrum Master of the backend team (20 team members in USA, France, and Ukraine) of Car product. This position gives me the opportunity to improve my communication and management skills, by working closely with Car business units, product owners, and R&D. It also gives the chance to have a better visibility on the vision/goals of the Car department and be part of the planning process. 

From the beginning of 2023, I took the role in the VIP customer support team which handles the requirements of Priceline and Expedia Groups. This gave me the opportunity to be in direct contact with travel agencies and car suppliers helping them in problems assessment, suggest solutions, and propose new functionalities. 

Starting from September of 2023, I became the customer success manager in the Mobility team in Amadeus, where I work closely with R&D and Sales team to maintain and enhance the user experience of more than 40 car suppliers such as Hertz, Sixt, Europcar…etc. I am also responsible for: 

• Maintain Salesforce projects, managing planning, budgeting and cost estimation and documentation. 

• Evaluate data to generate weekly data-based reports to provide key insights to clients. 

• Manage clients on-boarding processes, ensuring that their expectations and goals were fully met. 

My experience has taught me how to build strong relationships with all departments in an organization. Which helps me to improve my ability to work within a team as well as cross-team. 

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