Premier Technical Support Specialist - Rueil-Malmaison, France - Lenovo

Lenovo

Entreprise vérifiée

Rueil-Malmaison, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

General Information:

Req #
WD Career area:

Services

Country/Region:
France
State:
HautsdeSeine
City:
Rueil-Malmaison
Date:

Tuesday, February 21, 2023

Working time:
Fulltime
Additional Locations:

Rueil-Malmaison

Hauts-de-Seine
France
Why Work at Lenovo:

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We're not just a US$70 billion revenue Fortune Global 500 company, we're one of Fortune's Most Admired. We're transforming the world through intelligent transformation, offering the world's most complete portfolio of smart devices, infrastructure, and solutions.

With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that's missing? Wellyou...

Description and Requirements:

This role directly reports to our Technical Support Manager in France.

Day-To-Day Tasks:

Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware / software faults and provides a solution
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues
Provides input on recurring customer problems and shares that information with other technical team members when relevant
Monitors own 'open case' workload and drives to closure

Nice to have:

3+ years of experience in Client Technical Support roles
Experience within IT Services and Working with Field Service Providers
Working Knowledge on Windows Operating Systems and MS Products
Technical Knowledge on client (Notebook, Desktop, & Tablets)
Business Fluent English and French

What Lenovo can offer You:

An open and stimulating environment within one of the most forwardthinking IT companies
Opportunities for career development & growth
Access to trainings for personal development
An international team with a high focus on Gender Diversity
Attractive compensation package and Performance based rewards
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class._
Multiple Countries (Posting Locations)
France
Multiple States (Posting Locations)
HautsdeSeine
Multiple Cities (Posting Locations)
Rueil-Malmaison