Operations Performance Manager - Paris, France - Deliveroo

Deliveroo

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

The France Operations team is responsible for connecting the riders using Deliveroo to consumers and restaurants, for the French market.

This includes continuously improving our unique network and actively building a best-in-class consumer experience.

As an Operations Performance Manager,
you will report to the Head of Operations Planning & Performance and be in charge of delivering best-in-call operational performance in a given geography or business area through analysis & frameworks execution, strategic initiatives, collaboration with business & operations stakeholders and contributing to the Operations team strategy and vision, particularly with regards to:

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Ownership of our delivery operations at market and local level to offer the next experience to our customer by identifying areas of improvement, executing plans to meet targets
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Modelling, planning and controlling performance over time
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Efficient collaboration with business and operations stakeholders:

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Understanding the operational, legal and competitive landscape - to ensure we are constantly evolving and innovating to respond to needs
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Requirements:

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2-4 years work experience in Consulting, Operations or another data-driven business position
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Fluent in French and English
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Self-driven and problem-solving abilities
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Ability to quickly switch between multiple systems and multitasking in a fast paced environment
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Strategic:

- able to 'think big' as well as execute 'on-the-fly' via understanding the dynamics of our business.
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Can build "stuff" - proactively able to challenge, review or build from scratch, processes, tools and structured change methodologies.
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Adaptable fixer:

- enthusiastic and flexible with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness
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Project Management - know the basics of managing multiple projects in a structured and logical way
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Coach:

- able to coach and engage others so they can effectively prepare and lead their teams through change
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Manage Data-driven operations
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Technical background with strong analytical skills (Excel, SQL basics are a plus)
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Modeling & Forecasting - able to model and forecast from multiple insight data then build your proposition and market it to your management in a clear and concise way / or drive change in the given context
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Experiment -
able to plan & analyse experiments within a test & learn approach, isolate what went well, iterate on what went wrong and report learnings.
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Effective communicator - outstanding interpersonal and business skills. Able to quickly engage with assertiveness stakeholders at multiple levels and write documented memos.
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Passionate for the food and its delivery industry and always focused on the customer experience.
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Inquisitive:

- infectiously curious, thoughtful and happy to question the status-quo.
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You never say 'it's not my job' - you are able to go beyond your scope to help the team when needed

Why Deliveroo?:

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.

We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there.

We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity:

At Deliveroo we know that people are the heart of the business and we prioritise their welfare.

We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.

That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.

All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.