Bdi France Service Coordinator - Le Pont-de-Claix, France - Becton Dickinson

Becton Dickinson

Entreprise vérifiée

Le Pont-de-Claix, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Overview

This position is a focal point for service and repair activities for BDI product, responding directly to customers and coordinating an appropriate service response.

The position works within the Global Service and Repair framework while providing region-specific solutions. The position will regularly liaise with cross functional departments including Finance, Quality, Operations, Commercial, Purchasing and Regulatory both locally and globally

MAIN FUNCTIONS:

Coordinate all servicerelated activities such as work orders management, field service support, and service contract management via BDI's designated service management system
Accurately process service requests including initial assessment of a potential product complaint
Update customer information and product data as required
Provide timely and accurate information to customers regarding the status of their product and/or product information requests
Communicate any issues related to billing or payment issues to S&R Leadership
Support lifecycle initiatives, recalls, and field actions
Assist S&R Leadership in compiling service metrics for designated service teams
Provide cost estimates to customers for billable service activities
As necessary, assist local customers, distributors, and contract service providers with parts orders by coordinating with local and regional Supply Chain and Purchasing staff
Assist the S&R Leadership team in scheduling technical training sessions
Support capital equipment tenders as necessary
Support local programs related customer loyalty surveys
Other duties may be assigned according to the needs of the business

Duties / Accountibilities:

Qualifications

Preferably 25 years of experience in customer service or related roles
University degree or equivalent is preferred, in the specialisms of electrical, mechanical, or biomedical
Proficient in the use of a personal computer with intermediate level of keyboard skills, MS Excel, MS Word, and MS PowerPoint
Team oriented, proactive, with effective communication and interpersonal skills
Strong problemsolving skills
Ability to manage and prioritize multiple deliverables under tight deadlines
Ability to work in a matrix organization

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Other requirements :Fluency in English is essential.

Work Location:
Hybrid remote in 38800 Le Pont-de-Claix