Digital Technical Specialist - Marseille, France - Spark
Description
The Spark Clear Aligner, Digital Technical Specialist position will contain three important components: Sales, Technical installation and Training the orthodontists.
The focus will be on providing training to customers and serve as a go-to person for technical and clinical questions, as well as supporting sales efforts of the Digital team.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
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- Act as technical liaison between the customer, technical support and sales specialists when training new customers on digital impression systems for use in the dental industry
- Create and utilizes sales and educational strategies, aids and approaches, to increase customer utilization.
- Help setting up/installing the digital impression system as well as support training sales force and service personnel
- Provide in depth training, education, on boarding and technical support to customers for Ormco/Spark's digital portfolio suite
- Help translate user feedback into technical specs for product enhancements
- Reviews and reports complaints received from customers and recommends corrective actions
- Provides quick response and resolution to customers' requests
- Responsible for growing and protecting digital (existing) business
- Works closely together with key accounts to create extra demand
- Organizes WebEx-Approver training sessions for existing & new users
- Relates competitive information, new product ideas and product extensions to Marketing
- Organizes local Study meetings for the Company's digital portfolio
- Works with Universities & Hospitals to introduce Company's digital portfolio
- Prepares periodic reports including weekly call reports, weekly expense reports, periodic general reports, and other reports as assigned
Job Requirements:
- Bachelor level or relevant experience working in a professional & international environment
- Ability to understand the users needs
- Has a technical skill set, as well as, good presentation skills.
- Experience with dental aligner systems, and CAD/CAM systems highly preferred
- Clinical experience from dentistry or other healthcare setting
- Ability to train new technology products
- Native French and business level English
PLEASE SUBMIT YOUR CV IN ENGLISH
LI-EU
Operating Company:
Spark
About Envista:
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives.
Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.
Envista companies, including KaVo, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
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