Customer Service executive - Saint-Priest, France - World Courier France S.A.R.L.

    World Courier France S.A.R.L.
    World Courier France S.A.R.L. Saint-Priest, France

    il y a 2 semaines

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    Temps Plein
    Description

    Cherchez-vous à faire une différence dans la vie d'un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu'organisation nous sommes unis par notre responsabilité d'œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd'hui

    Ce que vous ferez

  • Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested.
  • Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery.
  • Communicate with multiple external and internal customers
  • Adhere to all procedures, work instructions, and regulatory requirements in performing the job
  • Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc.
  • Maintain accurate information regarding shipment status
  • Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
  • Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
  • Other tasks as assigned - The Customer Service Representative will also be assigned other duties and tasks as required from time to time.

    • À quoi devraient ressembler vos antécédents

    EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

    · Post-secondary education or equivalent in a related discipline;

    · Minimum of 2 years experience in a warehouse customer service role;

    · Strong work ethic, sense of responsibility, high level of attention to detail;

    · Proactive customer focus;

    · Ability to work in a team and independently as well as with minimal supervision;

    · Ability to multi-task in a fast paced environment;

    · Self-starter, efficient, organized;

    · Capable of consistently producing high quality work under pressure and in a timely fashion;

    · Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint);

    · Strong proficiency in order entry systems;

    · Excellent problem solving ability; and

    · Mandatory ability to communicate clearly in English, Spanish, and French as required.

    The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

    Ability to operate in a production-driven environment and perform at a level that is 95% or greater of engineered standards. Physical activity requiring reaching, bending, kneeling, stooping, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. Associate is required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise.

    Ce qu'Cencora offre

    Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l'offre de programmes d'avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l'ensemble de nos associés.

    Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l'entreprise, tandis que d'autres sont offerts par les cotisations des associés. Les offres d'avantages sociaux spécifiques peuvent varier selon l'emplacement, le poste ou l'unité d'affaires.

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    Temps Plein

    Affiliated Companies

    Affiliated Companies: World Courier France