Responsable Performance Service Après-vente - Paris, France - Tesla

Tesla

Entreprise vérifiée

Paris, France

il y a 3 semaines

Posté par:

Sophie Dupont

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Description

What to Expect
We are seeking an experienced Service Performance Manager to join our team in France. The Service Performance Manager will be responsible for driving the service business and operations performance across the country.

You will work closely with the Service Lead and the Market Lead, developing a strategy to drive operational excellence across all service processes.

You will hire, lead and coach a team of talented Analysts, Program Managers, and Trainers.

What You'll Do

Develop the service strategy, set and manage targets and provide service teams with a standardized setup for success (excellence in data, insights, processes, and systems)
Constantly assess service improvements and business opportunities to successfully drive initiatives to improve service performance and customer satisfaction
Monitor financials from a service perspective for the region, maintaining an overview of cost savings, operational costs, profit and loss, and revenue
Partner with EMEA and Global HQ to define service and delivery objectives for Central Europe, based on your forecast and projections
Lead service experience to ensure all service and delivery touchpoints provide bestinclass customer experience in every interaction
Ensure fast pace inmarket performance, seeking growth in the majority of business areas while maintaining a strong level of excellence in service operations
Implement strategies and programs to increase productivity and meet business development goals

What You'll Bring

Strategic thinker, who is also able to act and think at both macro and micro levels of leadership
Demonstrates a growth mindset and ability to experience learn and grow with their teams
Ability to deal with change and ambiguity, thriving in a fastpaced/highintensity environment
Demonstrable people leadership experience, including managing Managers, hiring and developing and retaining highperforming teams
Strong record of customer service excellence
Relentless energy, and a strong drive for excellence
Fluent in English and French