Account Manager - Berre-l'Étang - LyondellBasell

Description

In June 2025, LYB announced entering into an agreement and exclusive negotiations for the sale of four olefins & polyolefins sites and the associated business in Europe. The sites to be sold are located in Berre (France), Münchsmünster (Germany), Carrington (UK), and Tarragona (Spain). The sites together represent a scaled olefins and polyolefins platform strategically located in proximity to a longstanding customer base and with access and connectivity to key infrastructure.

Closing of the proposed transaction is currently expected in the first half of 2026. From the start, the new company will be a scaled leader in European Olefins & Polyolefins. Powered by strategically located assets, a diverse product portfolio, and operational excellence, it aims to transform the business, fostering an agile, entrepreneurial culture where fast decision-making and hands‑on collaboration drive transformation and growth.

Are you ready?
You will be crucial to a successful transition and, when the sale is closed, the success of the new company. You will become part of a new dynamic organization with around 1,800 employees, headquarters in Rotterdam and production sites in France, Germany, UK and Spain with a strong focus on customer excellence.

BASIC FUNCTION

As Account Manager you are the key contact to our accounts in this region coordinating and managing the overall relationship with our customers in France and Italy.

In this individual contributor position of Account Manager Commodities you represent the company and implement our business strategies by developing and growing sales with a focus on total value creation, manage the order‑to‑cash process and improve customer satisfaction by selling the assigned LyondellBasell polyolefin products at our customers. You are the main liaison to the customer coordinating the follow up and all internal interactions between LYB and the customers representatives. Next to the execution of the sales plan you are also in charge of developing and implementing mid to long‑term strategic programs and key account plans at our actual accounts as well as prospects targeting new business.

RESPONSIBILITIES AND ACCOUNTABILITIES

• Engage in customer visits to identify and analyze customer needs and develop commercial solutions
• Develop and nurture relationships with key stakeholders, externally with customers and end‑users and internally with sales, marketing, ADTS, CS and Credit establishing solid relationships with them
• Strong activities on prospecting and acquisition of new accounts in targeted markets as important part of the role
• Develop and implement Account Management Plan including account profile, like SWOT analysis, goals and objectives, innovation plan, and resource plan.
• Coordinating and aligning objectives and initiatives within the company that are critical to grow together with the assigned accounts.
• Increase sales by promoting targeted products/applications and innovation, identifies and captures cross‑selling opportunities, identifies and develops new customers.
• Provides regular updates on market intelligence and competitive movements to the business in the respective segment.
• Take the lead on sustainability projects and initiatives within team North.
• Ensure a consistent and effective execution of the business strategy and make recommendations on potential improvements.
• Drive operational and commercial excellence in S&OP and other key business processes.
• Monitor timely closing of customer quality complaints and claims that go across multiple locations.
• Use SalesForce as the CRM tool, keep it up to date with latest info on your accounts, prospects and opportunities.

PERSON SPECIFICATION

Education

• Master's degree in Business Administration or a relevant science field (like polymer science)

Work Experience

• Solid (5+ years) commercial and/or technical experience in the Polymers Industry

Skills

• Able to negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum "noise". Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.
• Strong sales skills with strong drive to grow business and generate value
• Able to present information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely
• Ability to listen and understanding customer needs.
• Finds opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the partner entity.
• Affinity with sustainability initiatives.

Languages

• French, Italian language skills required. Additionally, fluency in English is required.

Critical Competencies/Behaviors

Build partnerships: Developing and leveraging relationships with colleagues, customers, suppliers, and stakeholders to achieve results.

• Builds relationships
• Fosters trust
• Works collaboratively

Deliver results: Executing plans and work to ensure that strategic priorities yield measurable results and safe outcomes for the organization, employees, and customers.

• Sets standards
• Drives high quality
• Takes ownership and accountability
• Acts with integrity

Drive innovation: Generating novel solutions and impactful improvements that create sustainability and measurable value for existing and potential customers.

• Challenges current thinking
• Generates ideas
• Experiments to learn
• Advances ideas into action

Grow capabilities: Creating a work environment where all employees can develop and realize their full potential, allowing the organization to meet current and future business challenges.

• Owns personal development
• Applies knowledge to skill
• Takes risks in learning
  
• Guides development

Promote inclusion: Taking action to ensure that the capabilities and insights of all individuals are valued and included in ways that lead to organizational success, equitable outcomes, and a sense of belonging.

• Creates psychological safety
• Conveys respect
• Integrates differences
• Acts as an ally

Competencies

• Build Partnerships
• Drive Innovation
• Grow Capabilities
• Promote Inclusion
• Motivational Fit
• Technical Skills
• Deliver Results